What is better SysAid or iHelpDesk? With different functions, pricing, conditions, and more to check, choosing the best Help Desk Software for your firm is challenging. Nevertheless making use of our system, it's easy to match the functions of SysAid and iHelpDesk together with their general rating, respectively as: 9.2 and 6.5 for overall score and 98% and 100% for user satisfaction.
You can also compare them feature by feature and see which application is a more suitable fit for your business. Remember to get a free trial first before subscribing to get a firsthand experience how the program works in practical situations.
In case you you need to quickly locate the optimal Help Desk Software according to our experts we suggest you check out these services: Zendesk, Salesforce Service Cloud, Freshdesk.
Once integrated, you’ll benefit from extended capabilities from within SysAid.
BI Analytics, powered by Qlik
TeamViewer for a robust remote control solution
GFI Software for superior patch management capabilities.
Automate Joe is SysAid’s built-in service orchestration engine, powered by CA Automic
In addition, SysAid offers 3rd party integrations with leading software applications and services, like Jira Software, Slack, Skype, Salesforce, Trello, and many more.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Coca Cola, Panasonic, Adobe, Lufthansa, LG
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Combining the functionalities of help desk and management tools, SysAid won our Expert's Choice Award. It is a feature-rich, easily configurable, and highly scalable help desk solution targeted at large businesses. It supports iOS and Android-based mobile devices, making the platform accessible to users anytime, anywhere.
In the event you are still having second thoughts about which app will perform best for your company it may be a good idea to check out each service’s social metrics. Such metrics are quite often a sign of how popular a given product is and how wide is its online presence.For example, if you look at SysAid LinkedIn page you’ll learn that they are followed by 2579 people. In case of iHelpDesk the amount of followers on their LinkedIn page is 2.
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