SupportDesk
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Ticket Logging
- Customer Database
- Contact Database
- Knowledgebase
- QuickCalls
- QuickViews
- Workflow and Escalation Module
- Mobile & Tablet Support
- Attach Documents
- Noticeboard/News Feed
- Custom Views
- Processes Unlimited
- Ticket Categories
- Timesheets & Activities
- Language Support
- Dictionary Unlimited
- Customer Self Service 100 Unlimited
- Additional Custom Fields
- Web Forms Designer
- LDAP Connector
- SLA Management
- Software Licence Manager
- Email Outgoing & Incoming
- Reports
- Quick Reports
- KPI Monitor
- Configuration Management
- Product Database
- Inventory/Asset Database
- Service Catalogue
- ITSM Configuration
- Incident Management
- Problem Management
- Change Management
- Request Management
- Release Management
- Operations Management
- Facilities Management
- Financial Management
- Contract Management
- Purchase Order
- Accounts
- 3rd Party SLA Monitoring
- CRM
- Contact Profiling
- Marketing Campaigns
- Opportunity Management
Pricing Info
Pricing Info
SupportDesk by House on The Hill offers three pricing options for those who prefer an on-demand setup and another three product packages for users who opt for the On-Site structure.
Foundation – $30/month (On-Demand) / $770 (Onsite)
Ideal for small businesses in need of small scale customer service capabilities
- Ticket Logging
- Customer Database
- Contact Database
- Knowledgebase
- QuickCalls
- QuickViews
- Workflow and Escalation Module*
- Mobile & Tablet Support
- Attach Documents
- Noticeboard/News Feed
Professional – $45/month (On-Demand) / $1,200 (Onsite)
ITSM process enabled servicedesk
All basic features plus:
- Problem Management
- Change Management
- KPI Monitor
- Inventory/Asset Database
And more.
Enterprise – $60/month (On-Demand) / $1,400 (Onsite)
Fully equipped service desk software package
- Suppliers
- Contract Management
- Purchase Orders
- Accounts
- 3rd Party SLA Monitoring
- Request Management
- Release Management
- Operations Management
- Facilities Management
Integrations
Integrations
SupportDesk supports integrations with the following business systems and applications.
- JIRA
- LANDesk
- Centennial
- Microsoft System Center Service Manager
- LDAP
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Newport City Council, Avenir Telecom, Concorde IT Group
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
SupportDesk provides organisations with a scalable ServiceDesk tool that streamlines support processes and manages the call lifecycle.
Company Email
support@houseonthehill.com
Contact No.
Company's Address
127 Stockport Road, Marple Cheshire, England, SK6 6A
SupportDesk Comparisons
Popular SupportDesk Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
Inbound
- Hosted IVR
- ACD Intelligent Routing
- CTI Screen Pop
- Toll-Free Numbers
- Local Numbers
- Voicemail
Outbound
- Predictive Dialing
- Preview Dialing
- Voice Broadcasting
- Custom Lead Recycling
- Lead Scrubbing
- Campaign Quotas
Blended
- Built-in CRM
- Custom Reporting
- Branch Scripting
- Embedded Web-form
- Call-time Rules
- Campaign Hot Keys
Analysis and Reporting
- Call Logging
- Call Monitoring
- Call Recording
- Campaign History Databasing
- Contact History Databasing
- Customized Reports
- Real Time Reporting
- Reporting Data Exports
Pricing Info
Pricing available by quote only. Contact SafeSoft Solutions directly for more pricing information.
Integrations
SafeSoft Solutions supports integrations with the following business systems and applications:
- Salesforce Sales Cloud
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
AllState Insurance, First Nation Financial, Soltech Business Solutions
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Set up an inbound call center hub, an outbound phone marketing platform, or a fusion of both without the hassles of an actual call center.
Company Email
sales@safesoftsolutions.com
Contact No.
Company's Address
20950 Warner Center Lane
Building A
Woodland Hills, CA 91367
SafeSoft Solutions Comparisons
Popular SafeSoft Solutions Alternatives
Almost as essential as features and user support responsiveness are pricing packages given by SupportDesk and SafeSoft Solutions. Although cost should not be the sole factor it’s without a doubt a key thing to consider. You should expect a flexible pricing package that can be matched with your company size and easily scaled up when your team expands. Make sure you don’t select packages that have additional features that you won’t find a use for and always make an effort to contact with the vendor directly as enterprises can often benefit from discounts. You should also check out a free trial or demo of each solution to spend at least some time on actual work with the system. It’s a helpful experience that doesn’t require you to spend any money and provides you with a solid overview of what it’s like to work with SupportDesk and SafeSoft Solutions.
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