What is better Supportbench or MiContact Center? You have such a wide range of Customer Support Software options in today’s market that choosing the right product can be confusing. On our comparison page, we let you review the tool, stipulations, available plans, and more details of Supportbench and MiContact Center.
It’s also possible to compare their score (8.0 for Supportbench vs. 7.8 for MiContact Center) and user satisfaction level (93% for Supportbench vs. N/A% for MiContact Center). The scores and ratings present you with a general idea how both of these software products perform. Moreover, make sure if the application can integrate with existing business apps to ensure greater productivity.
Currently, the best services in our Customer Support Software category are: Freshdesk Omni, Freshdesk, Zendesk.
Supportbench provides enterprise pricing plans for small and medium-sized businesses. You can purchase a plan for as low as $40/agent/month. Here are the details:
Supportbench – Starts from $40/agent/month ($32 for annual billing)
MiContact Center solutions integrate across the portfolio to extend the contact center’s capabilities. These integrations include:
Outbound dialing and campaign management
Quality monitoring and call recording
Workforce management
Third-Party Contact Center Applications
Mitel has partnered with numerous third-party firms that provide complementary applications to MiContact Center Solutions, ensuring users have easy access to pre-integrated, best-in-class solutions.
These solutions include:
Customer Relationship Management
Presence and chat engines
Social media monitoring
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Make a Wish, Starwood Hotels and Resorts, Rock and Roll Hall of Fame and Museuem
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
MiContact Center offers a range of cloud contact center solutions with varying levels of functionality and complexity for businesses of all sizes.
If you are still having second thoughts about which software will perform best for your business it might be a sound idea to investigate each service’s social metrics. Such metrics are frequently a way to see how popular every software is and how extensive is its online presence. For instance, in case of Facebook Supportbench has 390 likes on their official profile while MiContact Center profile is liked by 6270 people.
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FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
