SugarCRM
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Sales automation and forecasting
- Support automation
- Marketing lead management
- Reporting and dashboard
- Call center automation
- SugarCRM mobile
- Sugar Exchange
- Cloud or on-premise deployment
- Unlimited studio customization
- Support for MySQL and SQL Server-On site
- Unlimited online support
- Revenue line item level opportunity tracking forecasting
- Product level quotes
- Advanced workflow
- Role-based views
- SQL –Based reporting access
- Support for Oracle and DB2-On site
- Centralized Storage
- Third-party integrations
Pricing Info
Pricing Info
SugarCRM offers 3 payment plans, including an enterprise pricing and ultimate plan for larger businesses. Note that all plans require an annual subscription. Read more about the details, and decide plan fits you best:
Sugar Professional ($40 per user/month)
- Sales automation and forecasting
- Support automation
- Marketing lead management
- Reporting and dashboard
- Call center automation
- SugarCRM mobile
- 15 GB Storage
- Cloud or on-premise deployment
- Unlimited studio customizations
- Support for MySQL and SQL Server-On site
- Unlimited online support
Sugar Enterprise ($65 per user/month)
- All features from the professional plan
- Revenue line item level opportunity tracking forecasting
- Product level quotes
- Advanced workflow
- Role-based views
- SQL –Based reporting access
- Support for Oracle and DB2-On site
- 60 GB Storage
Sugar Ultimate ($150 per user/month)
- 24×7 support
- Assigned technical account manager
- 250 GB Storage
- Up to 5 sandbox instances that are available on demand
Integrations
Integrations
SugarCRM integrates with the following business systems and applications:
- Campaign Monitor
- Constant Contact
- HubSpot
- MailChimp
- Zapier
- Zendesk
- HappyFox
- Olark Live Chat
- LiveOps
- CloudAgent
- WhosOn
- SyncApps
- CloudHub
- HootSuite
- Pardot
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
BancVue, Hildrup, Sim University, Nucleus Research
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
SugarCRM is a software tool that enables businesses to develop and maintain high-quality customer relationships and use innovative features to monitor performance.
Company Email
sales@sugarcrm.com
Contact No.
Company's Address
SugarCRM Inc
10050 North Wolfe Road, SW2-130
Cupertino, CA 95014
USA
SugarCRM Comparisons
Popular SugarCRM Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Streamlined workflows
- Email, social media and SMS support
- Single-click response
- Chat session to ticket conversion
- Customizable database tailored to suit your needs
- Immediate conversion of chat sessions into tickets
- Easier email importing
- Advanced ticket configuration rules for ticket dispatching
- Reply macros in order to save time on most common tasks
- Social monitor features to track and compare competition
- Additional custom portals for specific products
- Customizable feedback widget to use directly on the website
- Complete knowledgebase for quick self service solutions
- Advanced scenario execution
- Easier migration of knowledgebase to social networks
- Full Facebook integration
- Full Twitter integration
- API
- Complete set of reports & analytics
- Safe and secure
- Instant chat tickets
- Integrated post-it system
-
Multiple chat widgets for different website sections
-
Fully customizable look&feel
-
Custom attention grabbers
-
Custom multilanguage automatic messages
-
Full service level management
-
Agent team work automation
-
Scenario automation for a faster workflow
-
Time tracking (manual)
- Analytics and Reports
Pricing Info
Deskero offers the following basic and enterprise pricing packages:
Start– $4/agent/month (Monthly and Annual Billing)
- Free for the first agent
- Email ticketing
- Public web portal
- Knowledge base
- Multi-language
- Basic branding
Grow – $12/agent/month or $9/agent/month (Annual Billing)
- All Start features
- Social network ticketing
- Automatic assignment
- Live Chat
- Desktop notifications
- Full APIs
Business– $30/agent/month or $25/agent/month (Annual Billing)
- All Grow features
- Complete multi-channel
- Ticket assignment rules
- Chat & feedback widget
- Service levels
- Scenarios (automations)
Business – $120/agent/month or $90/agent/month (Annual Billing)
- Multi-brand management
- Time tracking
- Extended business & logic rules
- Free internal agents
- Extra support & customizations
Integrations
Deskero integrates with the following business systems and applications:
- Outlook 365
- MySMS
- Zapier
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
TotalErg, ROBO 6K, MyParking.IT
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Cloud-based software that offers simple yet effective tools to integrate requests coming from different channels
Company Email
support@deskero.com
Company's Address
Nabra LTD
4-5 Gough Square
London EC4A 3DE
United Kingdom
Deskero Comparisons
Popular Deskero Alternatives
Almost as essential as features and user support quality are pricing options given by SugarCRM and Deskero. Although pricing should not be a deciding element it’s without a doubt a significant thing to think about. You should try to find a flexible pricing plan that can be matched with your team size and effortlessly scaled up every time your team expands. Make sure you don’t choose pricing plans that include complex features that you won’t use and always try to get in touch with the vendor directly as enterprises can often benefit from discounts. You should also check out a free trial or demo of each product to spend at least some time working with it. It’s a valuable experience that doesn’t ask you to invest any money and offers a solid overview of what it feels like to work with SugarCRM and Deskero.
Page last modified