What is better Squaretalk or Pipedrive? Examining products to find the best Customer Support Software doesn't have to be complicated. On our review platform, it is possible to match Squaretalk and Pipedrive and quickly see their varying features. We allow you to examine their features, supported devices, support service, pricing rates, terms, plus more.
You can also review their overall score (8.5 for Squaretalk vs. 9.4 for Pipedrive) and overall customer satisfaction level (97% for Squaretalk vs. 100% for Pipedrive). Spend some time and compare your leading choices and see which one is ideal for your company. Similarly, you have to check the software vendor’s business viability; can they be relied upon and will they still be on the market in a few years time?
We know that not all companies have the time to test a large number of various products, so we created a list of suggestions that you may find useful. Our top selections for the VoIP Software category are: 8×8 VoIP Phone Service, RingCentral, Slack.
Squaretalk is available in three paid plans: Axiom (Cloud PBX), Matrix (Predictive Dialer), and a Combined Platform. Below are the details on the features included in these plans.
Axiom (Cloud PBX) – Starting at $15/user/month, billed annually
Minimum of 5 users
IVR (virtual receptionist)
Real-time client dashboard
Advanced reporting and visibility
Automated call distribution (ACD)
Intelligent call routing
Unlimited inbound calls
Smart call queuing
Voicemail to email
Click-to-dial
CRMs and app integration
Custom on-hold music
Queue callback
SMS reporting
Matrix (Predictive Dialer) – Starting at $30/user/month, billed annually
Smart predictive dialing
Intelligent outbound routing
Answering machine detection
Smart lead recycling
Dynamic reset of leads
Appointment call automation
Smart leads ranking
Agent ranking by skill
Script-on-screen
Campaign & list management
Web callback
Real-time DNC list management
Disposition timers & redials
Time zone rules dialing
Smart redial strategies
Combined Platform – custom pricing
All Axiom (Cloud PBX) and Matrix (Predictive Dialer) features, plus
Through Lynx, Squaretalk easily integrates with various third-party software, including:
Salesforce
Hubspot
Freshdesk
Dropbox
Zoho
Zendesk
Telegram
Spotify
Mailchimp
WhatsApp
Gmail
Teams
Zoom
Slack
Discord
Monday
WordPress
Google Sheets
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Unilever, Ecodesk, Generali, Coronet
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Offers various communication tools to help businesses engage with customers. A cloud call center and predictive dialer ensure teams provide improved customer support and that customers are connected to agents with the right skills. Seamless integrations with third-party software also help automate workflows to further improve productivity.
Pipedrive is the winner of our Expert's Choice Award. It is a personal sales manager for small, medium-sized, and large businesses that lets you close more deals and improve sales. Built by both salespeople and web developers, it is a practical easy-to-use tool that people with varying tech-savviness can instantly use.
If you research different Customer Support Software solutions you shouldn’t just look at their features list and offered pricing plans. Pay attention to the fact that the app should be adjusted to your work processes and business so the more flexible their offer the better. Find our what OSes are supported by Squaretalk and Pipedrive and be certain you will get mobile support for whatever devices you use in your company. It may also be a good idea to learn which languages and geographies are supported, because this might be a key element for many companies.
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