What is better Splashtop Remote Support or Zoho Assist? Buying the ideal Customer Support Software product is all about comparing numerous solutions and figuring out the top application for your specific needs. Our proprietary algorythm will give you an instant look at the general rating of Splashtop Remote Support and Zoho Assist. For general quality and performance, Splashtop Remote Support scored 8.9, while Zoho Assist scored 8.5. On the other hand, for user satisfaction, Splashtop Remote Support earned 90%, while Zoho Assist earned 98%.
Below you can also verify their functions, terms, plans, etc. to see which program will be more appropriate for your situation. One critical element to check is if the software allows you to enable/disable limitations on different types of users to limit the exposure of any sensitive company data.
Our experts made sure to prepare reviews of all popular Remote Support Software products available out there, but among them these three deserved our special attention: ScreenConnect, Zendesk, Atera.
Splashtop offers two SMB and enterprise pricing plans for users to choose from. These plans can be availed on an annual subscription basis, and their pricing is calculated based on the number of computers you need to manage. Give the details a look, and select the best plan for your company:
Remote Support Plus
Unlimited Concurrent Sessions
Fast Remote Access
Unattended Support
Attended support *
Free Secondary User Accounts
Resell Remote Access
Logging
Computer and User Grouping
Group Permissions
User Management
256-Bit AES Encryption
Two-Step Verification
Multi monitor support, including multi-to-multi
Priority technical support
Remote reboot
Remote wake
Remote print
Endpoint security
Unlimited technicians
File transfer(including Drag-and-Drop)
Session Recording
Chat
Remote Support Premium
Everything In Plus, PLUS:
Configurable Alerts/Actions
Windows Updates
System Inventory
Event Logs
Alerts for Windows Events
Remote Command
Scheduled Reboot
Unattended Android Access
Please contact the company if you need to manage and support more than 5,000 computers, and request for a quote.
A secured and easy to deploy remote support software designed for managed service providers, IT professionals, and help desks. The platform enables remote access and support from any device, including mobile devices. Security isn't an issue as well, as Splashtop encrypts remote sessions and provides device authentication features for computers and servers.
Zoho Assist was designed to serve as remote support for multiple desktop and mobile apps, which is why it integrates with all Zoho products and around 5% of all popular B2B apps and platforms:
Salesforce
Bitium
BigCommerce
WordPress
Facebook
Twitter
Freshdesk
Google Analytics
Highrise CRM
Microsoft Dynamics CRM
JIRA
Drupal
Desk.com
Zapier
MailChimp
Zendesk
Shopify
Magento
Sugar CRM
Crashlytics
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Zoho Assist is an advanced, easy, and free remote training and troubleshooting platform with dual screens and two-way file sharing that doesn’t need installation. Key features include clipboard sharing, unattended access, instant chat, and even a reboot and reconnect capability. Zoho Assist also has Mac support.
You shouldn’t count on simply a broad set of features and scalable pricing packages from a well-known Customer Support Software. Almost as significant as key features is a quality customer support. You want to make sure that if you have any questions about Splashtop Remote Support or Zoho Assist, or you struggle with some problems, or maybe you’ll need to request a specific update or functionality useful to your company you can count on a responsive and helpful customer support. Examine if solutions such as phone support, tickets or live chat are available. It’s also a major asset if you can enjoy personal training or at least an FAQ you can use.
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