What is better Splashtop Remote Support or MiContact Center? When comparing Splashtop Remote Support and MiContact Center, it is possible to see which Customer Support Software product is the more effective option. This guarantees that your organization can get the most productive and effective software. You can check the specifics, like available tools, pricing, plans offered by each vendor, offer stipulations, and more
We also let you evaluate their general scores to know which one looks to be more suitable. Splashtop Remote Support has 8.9 points for overall quality and 90% rating for user satisfaction; while MiContact Center has 7.8 points for overall quality and N/A% for user satisfaction. You can also find out which software company is more dependable by sending an email inquiry to both vendors and check which vendor replies faster.
Right now, the most popular products in our Remote Support Software category are: Atera, ScreenConnect, Zendesk.
Splashtop offers two SMB and enterprise pricing plans for users to choose from. These plans can be availed on an annual subscription basis, and their pricing is calculated based on the number of computers you need to manage. Give the details a look, and select the best plan for your company:
Remote Support Plus
Unlimited Concurrent Sessions
Fast Remote Access
Unattended Support
Attended support *
Free Secondary User Accounts
Resell Remote Access
Logging
Computer and User Grouping
Group Permissions
User Management
256-Bit AES Encryption
Two-Step Verification
Multi monitor support, including multi-to-multi
Priority technical support
Remote reboot
Remote wake
Remote print
Endpoint security
Unlimited technicians
File transfer(including Drag-and-Drop)
Session Recording
Chat
Remote Support Premium
Everything In Plus, PLUS:
Configurable Alerts/Actions
Windows Updates
System Inventory
Event Logs
Alerts for Windows Events
Remote Command
Scheduled Reboot
Unattended Android Access
Please contact the company if you need to manage and support more than 5,000 computers, and request for a quote.
A secured and easy to deploy remote support software designed for managed service providers, IT professionals, and help desks. The platform enables remote access and support from any device, including mobile devices. Security isn't an issue as well, as Splashtop encrypts remote sessions and provides device authentication features for computers and servers.
MiContact Center solutions integrate across the portfolio to extend the contact center’s capabilities. These integrations include:
Outbound dialing and campaign management
Quality monitoring and call recording
Workforce management
Third-Party Contact Center Applications
Mitel has partnered with numerous third-party firms that provide complementary applications to MiContact Center Solutions, ensuring users have easy access to pre-integrated, best-in-class solutions.
These solutions include:
Customer Relationship Management
Presence and chat engines
Social media monitoring
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Make a Wish, Starwood Hotels and Resorts, Rock and Roll Hall of Fame and Museuem
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
MiContact Center offers a range of cloud contact center solutions with varying levels of functionality and complexity for businesses of all sizes.
In case you are still having doubts about which product will work best for your company it may be a sensible idea to take a look at each service’s social metrics. These metrics are usually a way to see how popular every service is and how extensive is its online presence.For instance, if you look at Splashtop Remote Support LinkedIn profile you’ll find out that they are followed by 866 users. In case of MiContact Center the volume of followers on their LinkedIn page is 18771.
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