What is better Splashtop Remote Support or Kayako? We are here to improve the whole process of assessing Customer Support Software products for you. For instance, on this page you can verify the overall performance of Splashtop Remote Support (8.9) and compare it with the overall performance of Kayako (9.0). You can also match their overall user satisfaction rating: Splashtop Remote Support (90%) vs. Kayako (95%).
What’s more, research their features carefully to determine which product can better deal with your company’s needs. Generally, any business solution must let you to quickly view the big picture, at the same time giving you quick access to the details.
At this time, the leading products in our Remote Support Software category are: Atera, Zendesk, ScreenConnect.
Splashtop offers two SMB and enterprise pricing plans for users to choose from. These plans can be availed on an annual subscription basis, and their pricing is calculated based on the number of computers you need to manage. Give the details a look, and select the best plan for your company:
Remote Support Plus
Unlimited Concurrent Sessions
Fast Remote Access
Unattended Support
Attended support *
Free Secondary User Accounts
Resell Remote Access
Logging
Computer and User Grouping
Group Permissions
User Management
256-Bit AES Encryption
Two-Step Verification
Multi monitor support, including multi-to-multi
Priority technical support
Remote reboot
Remote wake
Remote print
Endpoint security
Unlimited technicians
File transfer(including Drag-and-Drop)
Session Recording
Chat
Remote Support Premium
Everything In Plus, PLUS:
Configurable Alerts/Actions
Windows Updates
System Inventory
Event Logs
Alerts for Windows Events
Remote Command
Scheduled Reboot
Unattended Android Access
Please contact the company if you need to manage and support more than 5,000 computers, and request for a quote.
A secured and easy to deploy remote support software designed for managed service providers, IT professionals, and help desks. The platform enables remote access and support from any device, including mobile devices. Security isn't an issue as well, as Splashtop encrypts remote sessions and provides device authentication features for computers and servers.
Kayako is the winner of our Expert's Choice Award. This help desk solution helps businesses build an efficient customer service infrastructure by creating a single platform for all customer service channels. Kayako also has a mobile app for providing seamless customer support on the go.
All the data, facts and experiences that we shared in this analysis were collated from official vendor sites, advertising content available online, real-life experience from real customers as well as our individual everyday use of every app by an expert. We pay a lot of attention to extensively analyze each software, therefore we not only test it ourselves, but we also correlate our findings with opinions of other people from the B2B community.
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