Spiceworks
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Tickets & Tasks
- Team Management
- User Self-service
- IT Asset Management
- 150+ Add‐on Apps
- Ticket Collaboration
- Multi‐site Support
- Active Directory
- Knowledge Base
Pricing Info
Pricing Info
Spiceworks is a free help desk system that you can download and run on your system or have its hosted in the cloud.
Integrations
Integrations
Spiceworks offers integration with the following business systems and applications:
- Teamviewer
- LogMeIn Rescue
- AlienVault
- Customer Thermometer
- Cherwell Support
- Evernote
- NetFlow
- OneLogin
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Spectrum Health Systems, Spectrum Health Systems, Cosmetic Group USA
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Spiceworks gives IT professionals a product and a community to do their jobs in a radically new way – one that's revolutionizing the IT economy.
Company Email
support@spiceworks.com
Contact No.
Company's Address
3700 N. Capital of Texas Highway
Suite 100
Austin, TX 78746
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Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Custom branding
- Web-based
- Simple and easy to use
- Create tickets from multiple e-mail accounts
- Localizable
- Facebook integration
- Twitter integration
- Google Apps integration
- Encrypted and secure
- Live chat
- Developer friendly API
- Workflow with rules-based logic
- Helpful analytics
- Full audit log
- Track agent activity in realtime
- A centralized e-mail management for any number of mail accounts
- Easy to manage multiple knowledgebase and forums
- Provide excellent customer service and support
- Simple and easy-to-use user interface
- Customer portal and ticket monitoring system
Pricing Info
Here are the eStreamDesk cost details:
All accounts start with a 30-day free trial and continue as free or pay as you go plans. There are no sign up fees or long term contracts and no upfront costs. You pay only for what you use and you can change or cancel your plan any time.
You can select a plan from presets or fine-tune your custom plan specifications.
Predefined plans
Freelancer: Free for 1 agent
- Data retention: 3 months
- Ticketing system
- Use your domain
- Knowledge base
- Rebrandable
Small business: $29/month
- 5 agents
- Data retention: 6 months
- Ticketing system
- Use your domain
- Realtime desktop notifications
- Knowledge base
- SSL encryption
- Rebrandable
- Reports
Professional: $75/month
- 10 agents
- Data retention: 1 year
- Ticketing system
- Use your domain
- Realtime desktop notifications
- Custom ticket fields
- Knowledge base
- SSL encryption
- Realtime chat
- Theme customization
- Rebrandable
- Reports
- Custom languages
- Full audit log
Enterprise: $212/month
- 25 agents
- Data retention: 2 years
- Ticketing system
- Use your domain
- Realtime desktop notifications
- Custom ticket fields
- Facebook integration
- Custom SSL cert
- Knowledge base
- SSL encryption
- Realtime chat
- Theme customization
- Twitter integration
- Rebrandable
- Reports
- Custom languages
- Full audit log
- Email passthrough
Integrations
- Google Apps
- Google Docs
- Drupal
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Provides great experience for your helpdesk team across the customer relationship spectrum
Company Email
support@estreamdesk.com
Company's Address
45th Alexandrovska Ruse, 7000 Bulgaria
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Both Spiceworks and eStreamDesk Helpdesk were evaluated by a panel of independent SaaS experts who carried out a detailed analysis of all important aspects of every product. Their total rating was calculated with unique SmartScore system that provides a separate partial score to each factor such as: main functionalities, customer support, mobile support, security, customer satisfaction and market presence. Here at FinancesOnline we know useful features are not the only aspect important to a business so we make sure we pay attention to all facets of a solution prior to coming up with its final rating.
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