What is better Spiceworks or Salesforce Service Cloud? It’s a good idea to use our scoring system to give you a general idea which Customer Support Software product is will work better for your company. For overall product quality, Spiceworks received 8.6 points, while Salesforce Service Cloud gained 9.6 points. Meanwhile, for user satisfaction, Spiceworks scored 99%, while Salesforce Service Cloud scored 97%.
Information regarding their functions, tools, supported platforms, customer support, plus more are provided below to provide you with a more accurate analysis. Remember to purchase only the tools your company needs to avoid wasting cash for tools which are redundant.
Those of you who want to save some time or need a IT Service Software suggestion from our team may want to investigate these top choices for the current year: Freshservice, Zendesk, LiveAgent.
Salesforce Service Cloud supports integrations with the following business systems, applications and services:
Autotask
ConnectWise
JIRA
Salesforce Service Cloud
ServiceNow
Zendesk
Oracle Service Cloud
Freshdesk
Freshservice
Desk.com
Help Scout
Cherwell Software
Wrike
SugarCRM
Microsoft Dynamics CRM
Zoho CRM
Netsuite
Autotask
Close.io
ConnectWie
Infusionsoft
Pipedrive
HubSpot CRM
Oracle Sales Cloud
Base CRM
CustomerGauge
Act! Essentials
Sap Hybrid Cloud for Customers
Sage CRM
Bullhorn
Maximizer CRM
Insightly
Microsoft Dynamics GP
Microsoft Dynamics AX
QuickBooks
Freshbooks
Taxify
Sage Intacct
Sage 200
Tipalti
Plaid
Shopify
Volusion
Ecwid
Bigcommerce
Magento
Etsy
Woocommerce
Weebly
SAPAnywhere
Epages
Oracle Eloqua
Marketo
HubSpot Marketing
Act-On
MailChimp
Mailjet
Allbound
Autopilot
Constant Contact
Kissmetrics
Facebook Lead Ads
Campaign Monitor
iContact
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Stanley Black & Decker, Sprouts, Coca-Cola, Activision, Spotify, Aldo
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A cloud-hosted customer service platform designed to allow faster, smarter case resolution. By providing a 360-degree view of each customer, this IT asset management solution enables businesses to quickly resolve issues, thereby driving better user experience and higher customer satisfaction.
In the event you continue having second thoughts about which service will perform best for your company it may be a sensible idea to check out each service’s social metrics. Such metrics are usually a way to see how popular each solution is and how extensive is its online presence. For instance Spiceworks Twitter account has currently 30995 followers. At the same time Salesforce Service Cloud Twitter is followed by 507519 people.
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