What is better sphere or ScreenConnect? Today’s businesses require the most effective Customer Support Software product to keep on being competitive. On this page we help you with buying the best tool, by allowing you to examine sphere and ScreenConnect down to the very details of their individual offers.
You may also examine our total scoring values, which rate the software general quality and performance. sphere got a 8.0 score, while ScreenConnect has a score of 9.0. Likewise, you may compare their general user satisfaction rating: 92% (sphere) against 96% (ScreenConnect). Don’t forget to select the software that best addresses your most crucial issues, not the software with the higher number of features.
Those of you who want to save some time or could use a Remote Support Software recommendation from our team may want to try out these top choices for the current year: Zendesk, ScreenConnect, Atera.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
In case you are still having doubts about which service will be best in your case it may be a sound idea to take a look at each service’s social metrics. These metrics are usually an indicator of how popular each app is and how big is its online presence.For instance, if you look at sphere LinkedIn profile you’ll learn that they are followed by 403 people. In case of ScreenConnect the number of followers on their LinkedIn page is 16403.
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