What is better sphere or ScreenConnect? When scouting for the appropriate Customer Support Software for your company our recommendation is that you compare the functions, pricing, along with other important information concerning the product and vendor. Here, you are able to see the parallels and differences between sphere (overall score at 8.0 and user satisfaction at 92%) and ScreenConnect (overall score at 9.0 and user satisfaction at 96%).
You may also look at their particulars elements, such as services, plans, rates, terms, etc. Moreover, read the terms thoroughly for information on hidden fees, including, setup fees, separate support plan, upgrade fees, cloud storage fees, and more.
Those of you who want to save some time or could use a Remote Support Software recommendation from our team may want to try out these top choices for the current year: ScreenConnect, Zendesk, Atera.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
All the data, details and experiences that we offered in this analysis were gathered from official company pages, marketing content available online, actual experience from real clients as well as our individual everyday use of each app by a professional reviewer. We do our best to thoroughly analyze every service, therefore we not only study it internally, but we also compare our findings with opinions of other members from the B2B community.
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