What is better sphere or ScreenConnect? There are many Customer Support Software products out there today. The simplest way to find out which app fits your needs best is to evaluate them side by side. For example, here you can compare sphere and ScreenConnect for their overall score (8.0 vs. 9.0, respectively) or their user satisfaction rating (92% vs. 96%, respectively).
You can even check their features and pricing stipulations and other helpful information below. When matching products be sure to examine their corresponding advantages and mark their differences to have a clearer picture of both deals. Likewise, bear in mind to evaluate other features such as security, backup, usability, and customer support.
In the event you want to quickly locate the best Remote Support Software according to our review team we suggest you check out these products: ScreenConnect, Atera, Zendesk.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
Every time you choose a app that you believe will be an actual asset for your team you shouldn’t only focus on what experts have to say about it. In many cases personal experience with the product may change, depending on your own preferences and needs. That’s the reason why in our reviews we also offer our User Satisfaction Rating for each software to give you a quick overview of how actual users of sphere and ScreenConnect estimate their experience with the product. Our algorithm is built around complex analysis of product appearances on other websites, social media and blogs, so you are going to get a comprehensive and credible overview of what other users think about every software. In this case sphere got a total satisfaction rating at 92% while for ScreenConnect 96% of people claim they had an enjoyable experience with it.
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