SnapEngage
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Advanced web client
- Agent picture
- Easy chat transfers
- Google Analytics integration
- Intelligent integration
- ‘Look and feel’ customization
- Multi-widgets
- Real time activity monitoring
- Simple offline form
- Unlimited sites
Pricing Info
Pricing Info
Team Plans
Business Plan – $60/month
- 4 chat agent licenses included
- $25/additional agent
- Basic integrations
- Full customization
Plus Plan – $140/month
- 8 chat agent licenses included
- $25/additional agent
- Premium integrations
- Full customization
- White label
- HIPAA compliance
- Priority tiers
- Secure data transfer
Premium Plan – $420/month
- 16 chat agent licenses included
- $25/additional agent
- Premium integrations
- Full customization
- White label
- HIPAA compliance
- Priority tiers
- Secure data transfer
- Multiple admins
- Priority support
- Agent training
Features of Enterprise Plans
- Personalized onboarding
- Named account manager
- Highly scalable
- 24/7 priority support
Integrations
Integrations
Snapengage integrates with the following business apps:
- Hubspot
- Salesforce
- Microsoft Dynamics CRM
- Uservoice
- Hootsuite
- SAP Business ByDesign
- Zendesk
- com
- Pivotal Tracker
- MindTouch
- Basecamp
- Highrise
- JIRA
- FogBugz
- FullContact
- LeadFormix
- Rapleaf
- Help Scout
- Bizible
- Daddy Analytics
You can use the Snapengage API and JavaScript for the following integrations:
- ProProfs Knowledge Base
- Magentrix
- Talkdesk
- HappyFox
- HelpIQ
- CakeMail
- Instapage
- Jimdo
- Planbox
- AppFusions
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
PBS, CBS Interactive, T-Mobile, Thomson Reuters.
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
SnapEngage is a live chat software that offers useful features to empower your sales and support teams.
Company Email
support@snapengage.com
Contact No.
Company's Address
1722 14th St #105,
Boulder, CO 80302
SnapEngage Comparisons
Popular SnapEngage Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Actionable insight reports
- Add-ins and custom code compatible
- Case management and guided resolution
- Complete customer profiles
- Compliance management
- Cross-channel customer interaction history
- Custom policy automation tool
- Customer intent + content matching
- Customizable and pre-built reports and dashboards
- DIACAP, NIST, HIPAA, FISMA compliant
- Email support, live chat, and virtual assistants
- Facebook experience builder
- Knowledgebase creation and management
- Multi-channel social brand monitoring
- Multiple customer self-service tools
- Offer personalized, tailored services/advice
- Open API
- PCI Certified Cloud, Government Cloud for DoD
- Service Level and Change Management
- Unified multi-channel support
Pricing Info
Call Oracle Sales for a quote.
Pricing Features
- Annual cancellation option
- Fixed price multi-year contract
- Flex up/down licensing / usage
- Flexible upgrade schedules
- Money back guaranteed SLAs
Oracle Service Cloud offers the following pricing packages:
Standalone Chat Dynamic Agent Desktop
- From $90/seat
- Analytics
- App Builder Experience Designer
- Chat
- Chat Incident (Case) and Service Contract Management
- Cloud Platform
- Core Solution Components
- Feedback Cloud Service – Chat Surveys
- Knowledge
Standard Dynamic Agent Desktop
- From $110/seat
- Analytics
- App Builder Experience Designer
- Core Solution Components
- Dynamic Agent Desktop including: contextual workspaces, opportunity tracking, and mobile agent app
- Email Management Cloud Service
- Enhanced Cloud Platform
- Knowledge
- Multi-channel Incident (Case) and Service Contract Management
Enterprise Dynamic Agent Desktop
- From $140/seat
- Standard Edition
- Dynamic Agent Desktop including guided assistance
- Enhanced Cloud Platform
- Feedback
- Outreach
- Social Monitor
Enterprise Contact Center Dynamic Agent Desktop
- From $250/seat
- Enterprise Edition
- Chat
- Dynamic Agent Desktop including agent scripting and desktop workflow
- Enhanced Cloud Platform
- Product Registration
Integrations
Oracle Service Cloud offers open standard-based APIs to enable integration to your other systems.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, New Zealand Post, Air New Zealand, The University of Auckland
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Oracle Service Cloud comprises Oracle's RightNow suite of products that facilitate social, web, and contact center customer services.
Company Email
Contact No.
Company's Address
Oracle Corporation, 500 Oracle Parkway, Redwood Shores, CA 94065
Oracle Service Cloud Comparisons
Popular Oracle Service Cloud Alternatives
If you continue having second thoughts about which software will be best for your company it may be a sensible idea to examine each service’s social metrics. Such metrics are frequently an indicator of how popular a given app is and how large is its online presence.For example, if you check SnapEngage LinkedIn account you’ll see that they are followed by 444 people. In case of Oracle Service Cloud the number of followers on their LinkedIn page is 54.
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