What is better SnapEngage or LiveOps? If you want an efficient Customer Support Software product for your company you have to invest time and compare various options. It doesn’t have to be complex, and can be as straightforward as matching their features in a table like the one below. You will also get a quick idea how each product operates. As an example, on this page you can check SnapEngage’s overall score of 8.4 and compare it against LiveOps’s score of 7.1; or SnapEngage’s user satisfaction level at 100% versus LiveOps’s 99% satisfaction score.
The contrast can help you identify the good and bad points of each program, and choose which fits you requirements better. Aside from the main features, the solution which is simple and intuitive is always the better product.
We did our best to prepare reviews of all popular services available out there, but among all the ones we reviewed these three caught our special attention: .
Whether you’re using Microsoft Dynamics, Salesforce, or another CRM solution, LiveOps has got you covered. LiveOps CRM Integrations offer advanced capabilities including computer telephony integration (CTI), embedded phone panel, real-time screen pop and more to boost your contact center productivity.
Platform APIs
Open and standards-based APIs enable you to extend the functionality and control of LiveOps. Create custom integrations or develop your own tools. With more than 15 APIs to choose from, you can integrate to a WFM system or even craft a new single-view dashboard for your contact center.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Aegon, Salesforce.com, Kodak, Coca Cola, Pizza Hut
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
LiveOps supports Voice, chat, email, SMS, Twitter, and Facebook and offers an integrated customer interaction database.
Almost as crucial as useful features and user support quality are pricing options given by SnapEngage and LiveOps. While price should not be the only factor it’s surely a key thing to consider. You should count on a flexible pricing package that can be adjusted to your team size and effortlessly scaled up if your team grows. Be sure that you don’t pick packages that include advanced functionalities that you won’t find useful and always try to contact with the vendor directly because enterprises can often count on special pricing. You should also try out a free trial or demo of each software to spend at least some time working with it. It’s a helpful experience that doesn’t require you to invest any money and offers a reliable overview of what it feels like to work with SnapEngage and LiveOps.
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FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
