What is better Sharpen or Vivantio? If you need to get a quick way to find out which Customer Support Software product is better, our proprietary algorythm gives Sharpen a score of 7.4 and Vivantio a score of 8.4 for overall quality and performance. Furthermore, Sharpen is rated at N/A%, while Vivantio is rated 93% for their user satisfaction level.
You can also assess their product details, such as features, tools, options, plans, prices, and others. Find out if the software allows you to customize a few of its funnels to make sure the app fits your own business procedures.
We did our best to prepare reviews of all popular VoIP Software services offered on the market, but among all the ones we reviewed these three caught our special attention: Slack, 8×8 VoIP Phone Service, RingCentral.
Included out-of-the-box-integrations with Salesforce, Zendesk, and ServiceNow. Open APIs that support flexible integrations with virtually any application you already use, including homegrown CRMs and databases.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
OnPeak, SmartIT, DHCU Community Credit Union
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Sharpen is a cloud-based contact center platform that enables customer experience teams to establish better customer relationships through industry-leading software solutions.
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
Almost as essential as useful features and client support quality are pricing plans given by Sharpen and Vivantio. Even though cost should not be the sole aspect it’s without a doubt an important thing to consider. You should try to find a flexible pricing plan that can be matched with your business size and effortlessly scaled up when your team expands. You should be certain you don’t select pricing plans that include additional features that you won’t find a use for and always try to contact with the vendor directly as enterprises can often count on discounts. You should also give a chance to a free trial or demo of every app to spend at least some time on actual work with the system. It’s a valuable experience that doesn’t require you to invest any money and provides you with a reliable overview of what it feels like to work with Sharpen and Vivantio.
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