What is better ServiceDock or Tremendous? It’s easy to our scoring system to give you a general idea which Customer Experience Management Software product is more suitable for your company. For overall product quality, ServiceDock received 8.0 points, while Tremendous earned 8.9 points. Meanwhile, for user satisfaction, ServiceDock scored 100%, while Tremendous scored 97%.
Specifics of their functions, tools, supported platforms, customer service, etc. are available below to give you a more correct comparison. Don’t forget to choose only the tools that you need so you don’t waste cash for tools which are redundant.
We did our best to prepare reviews of all popular Customer Experience Management Software services available out there, but among all the ones we reviewed these three deserved our special attention: Alchemer, Smartlook, Zendesk.
Contact ServiceDock for information about their basic and enterprise pricing offers. You can also submit a request for a demo to see if the software is a perfect fit for your business.
ServiceDock integrates with Zendesk and plans to add more in the future.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mothercare, Eddie Rocket's, Sky
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A Customer Experience Management platform specifically designed for Multi-Location Businesses. ServiceDock makes it easy to capture structured feedback in physical locations using the messaging apps your customers already have on their phones.
Tremendous is free to use. There are no platform-associated fees. Funding your Tremendous account and sending rewards and gift cards are free of charge, but there’s a 3% processing fee if you fund your account using credit cards. Physical cards also cost $2 per card.
You can contact the vendor to learn more about these fees.
Aside from API integrations, Tremendous offers out-of-the-box integrations with software such as:
Slack
SurveyGizmo
Qualtrics
Yotpo
Decipher
Typeform
SurveyMonkey
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Poll Everywhere, citibike
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A free-to-use online platform that makes it easier to manage rewards and incentive programs. The software gives businesses three options for rewarding employees: Visa cards, money, and e-gift cards. Employers can opt for physical or digital Visa cards or through ACH and PayPal transfers.
Almost as crucial as functionalities and client support responsiveness are pricing packages offered by ServiceDock and Tremendous. Although cost should not be a deciding factor it’s definitely a key thing to think about. You should look for a flexible pricing plan that can be matched with your business size and easily scaled up if your company grows. Be sure that you don’t select packages that have additional features that you won’t find a use for and always try to get in touch with the vendor directly because enterprises can often count on more affordable prices. You should also give a chance to a free trial or demo of each product to spend at least some time using it. It’s a valuable experience that doesn’t need you to pay any money and offers a reliable overview of what it’s like to work with ServiceDock and Tremendous.
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