What is better Serena Service Manager or UseResponse? We are here to streamline the whole process of contrasting Customer Support Software products for you. In particular, on this page you can verify the overall performance of Serena Service Manager (7.0) and compare it with the overall performance of UseResponse (8.8). It's also possible to match their overall user satisfaction rating: Serena Service Manager (93%) vs. UseResponse (100%).
What’s more, lexamine their functions in detail to determine which product can better address your company’s requirements. In general, any business app should allow you to immediately see the big picture, at the same time giving you immediate access to the details.
We did our best to review all popular Customer Support Software products that you can find out there, but among all the ones we reviewed these three caught our special attention: Freshdesk, Freshdesk Omni, Zendesk.
Serena Service Manager offers flexible deployment and pricing options. The solution is available for deployment on premises, via the Cloud, or through a hybrid model that leverages your existing ITSM investments. Serena Service Manager on demand’s pricing starts at $89/user/month.
If you are still having second thoughts about which software will be best for your business it may be a good idea to investigate each service’s social metrics. These metrics are usually a way to see how popular a given service is and how wide is its online presence. For instance, in case of Facebook Serena Service Manager has 457 likes on their official profile while UseResponse profile is liked by 319 users.
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