What is better Serena Service Manager or Tender Support? Finding the best Customer Support Software product is all about comparing different solutions and figuring out the top software for your specific needs. Our exclusive process provides you with a brief look at the general rating of Serena Service Manager and Tender Support. For total quality and performance, Serena Service Manager scored 7.0, while Tender Support scored 7.8. On the other hand, for user satisfaction, Serena Service Manager earned 93%, while Tender Support earned 94%.
Below it's also possible to check their characteristics, terms, plans, etc. to see which program will be more appropriate for your company. One critical element to check is whether the app can toggle on/off restrictions on different types of users to limit the exposure of any confidential corporate data.
Users who don't have much time or would like to get a Customer Support Software advice from our team may want to investigate these top choices for this year: Zendesk, Freshdesk, Freshdesk Omni.
Serena Service Manager offers flexible deployment and pricing options. The solution is available for deployment on premises, via the Cloud, or through a hybrid model that leverages your existing ITSM investments. Serena Service Manager on demand’s pricing starts at $89/user/month.
Tender Support offers three main plans. Each plan comes with one agent. You can add or remove agents as required. Each agent is $20/month. The vendor offers a 14-day free trial and a free plan for non-profits and open-source projects.
In the event you continue having doubts about which product will be best in your case it may be a good idea to examine each service’s social metrics. Such metrics are quite often an indicator of how popular a given solution is and how extensive is its online presence. For instance Serena Service Manager Twitter profile has currently 1663 followers. At the same time Tender Support Twitter is followed by 1734 users.
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