What is better ScreenConnect or UseResponse? If you’re getting a hard time choosing the right Customer Support Software product for your needs, we suggest that you compare the available software and find out which one offers more advantages. In particular, here you can review ScreenConnect (overall score: 9.0; user rating: 96%) vs. UseResponse (overall score: 8.8; user rating: 100%) for their overall performance.
You can even see which one provides more tools that you need or which has more suitable pricing plans for your current situation. Using a clear table to match their features will significantly improve the likelihood of getting the appropriate product for your company. Pay attention to other aspects of the software such as if it’s easy to use, flexibility, scalability, and pricing plans.
We realize that not all people have the time to scrutinize dozens of different products, so we came up with a list of recommendations that you may find useful. Our top choices for the Remote Support Software category are: ScreenConnect, Atera, Zendesk.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
If you continue having doubts about which solution will be best in your case it may be a sensible idea to investigate each service’s social metrics. These metrics are frequently a sign of how popular every product is and how wide is its online presence.For example, if you look at ScreenConnect LinkedIn profile you’ll learn that they are followed by 16403 people. In case of UseResponse the volume of followers on their LinkedIn page is 25.
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