What is better ScreenConnect or Ringostat? To ensure that you acquire the most helpful and productive Customer Support Software for your company, you should compare products available on the market. For instance, here it is possible to match ScreenConnect’s overall score of 9.0 against Ringostat’s score of 7.3. You may also examine their general user satisfaction: ScreenConnect (96%) vs. Ringostat (100%).
In addition, you can assess their pros and cons feature by feature, including their offered terms and rates. By comparing products you are sure that you choose the best software for your needs. Of course you have to know your specific needs to realize which service meets those needs.
At this time, the most significant solutions in our Remote Support Software category are: ScreenConnect, Zendesk, Atera.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
No Customer Support Software will be perfect enough to cover all the requirements of a business. While main functionalities of ScreenConnect and Ringostat are obviously a priority you should also thoroughly explore the integrations supported by a given product. Very often you will already be working with various kinds of SaaS software in your company and it’s always wiser to choose software that integrate well with each other. With that approach you can guarantee a smooth transfer of data between your teams and services, which can really reduce time wasted on migrating between one software and the next.
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