What is better ScreenConnect or NobelBiz OMNI+? You can use our scoring system to help you get a general idea which Customer Support Software product is more suitable for your business. For overall product quality, ScreenConnect received 9.0 points, while NobelBiz OMNI+ gained 8.0 points. At the same time, for user satisfaction, ScreenConnect scored 96%, while NobelBiz OMNI+ scored 100%.
Specifics of their functions, tools, supported platforms, customer service, plus more are provided below to give you a more versatile comparison. Keep in mind to purchase only the features your business requires so you don’t waste cash for tools that are unnecessary.
Our team put a lot of effort to review all popular Remote Support Software solutions offered out there, but among them these three deserved our special attention: ScreenConnect, Atera, Zendesk.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
NobelBiz offers personalized pricing tailored to your unique business needs and goals. Our pricing plans are custom-designed, considering your specific requirements, team dynamics, and operational demands, ensuring a cost-effective solution that aligns with your contact center’s unique profile.
The solutions analyzed on this page are merely a small sample of our full Customer Support Software category and you should remember that there might be better options out there. If you would like to guarantee you make the optimal decision for your team we definitely encourage you to compare more products first. You can also consider to study our top 10 Customer Support Software list to see which services are currently the highest-rated ones and dominate the market.
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