What is better ScreenConnect or iHelpDesk? Today’s enterprises need the top Help Desk Software product to remain competitive. On this page we help you with buying the right solution, by allowing you to compare ScreenConnect and iHelpDesk down to the very details of their individual modules.
You may also check our overall scoring values, which rate the software all round quality and performance. ScreenConnect got a 9.0 score, while iHelpDesk has a score of 6.5. Likewise, you can compare their general user satisfaction rating: 96% (ScreenConnect) against 100% (iHelpDesk). Remember to select the solution that best addresses your top issues, not the application with the most robust features.
At the moment, the best services in our Remote Support Software category are: Zendesk, ScreenConnect, Atera.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
No Help Desk Software will be able to cover all the needs of a specific team. Though main functionalities of ScreenConnect and iHelpDesk are obviously a priority you should also carefully study the integrations supported by every app. In many cases your team will already be using various kinds of SaaS software in your company and it’s much more beneficial to opt for services that integrate well with each other. That way you will be able to be certain of an effortless transfer of information between your teams and software used, which can significantly reduce time spent on migrating between one solution and the other.
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