What is better ScreenConnect or GoTo Resolve? Assessing products for the top Customer Support Software doesn't have to be tough. On our review platform, it is possible to match ScreenConnect and GoTo Resolve and immediately see their unique elements. We allow you to check their features, supported devices, support service, pricing, terms, plus more.
You can even compare their overall score (9.0 for ScreenConnect vs. 8.2 for GoTo Resolve) and overall customer satisfaction level (96% for ScreenConnect vs. 96% for GoTo Resolve). Take your time and examine your best options and find out which one is right for your company. You should also assess the software vendor’s credibility; can they be relied upon and will they still be on the market in a few years time?
If you need to quickly identify the best Remote Support Software according to our experts we advise you try out these products: ScreenConnect, Atera, Zendesk.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
In the event you are still having second thoughts about which app will work best in your case it may be a sound idea to examine each service’s social metrics. These metrics are quite often a sign of how popular a given app is and how extensive is its online presence. For instance, in case of Facebook ScreenConnect has 24487 likes on their official page while GoTo Resolve profile is liked by 69000 people.
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