What is better ScreenConnect or GoBrunch? It’s a good idea to use our scoring system to provide you with a general idea which Customer Support Software product is more suitable for your business. For overall product quality, ScreenConnect attained 9.0 points, while GoBrunch received 8.0 points. Meanwhile, for user satisfaction, ScreenConnect scored 96%, while GoBrunch scored 99%.
Details about their unique elements, tools, supported platforms, customer service, plus more are provided below to help you get a more correct review. Don’t forget to choose only the features your company needs to avoid wasting money for tools that are unnecessary.
We realize that not all people have the time to try out a large number of various services, so we prepared a list of suggestions that you may find useful. Our top choices for the Remote Support Software category are: Atera, ScreenConnect, Zendesk.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
If you continue having second thoughts about which service will perform best in your case it may be a sensible idea to investigate each service’s social metrics. These metrics are quite often a way to see how popular each app is and how big is its online presence.For example, if you look at ScreenConnect LinkedIn page you’ll find out that they are followed by 16403 users. In case of GoBrunch the volume of followers on their LinkedIn page is 2711.
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