What is better ScreenConnect or Drift? Various firms require different types of Customer Support Software. To learn which service meets your needs, think of comparing various solutions feature by feature an taking into consideration their terms and costs. Similarly, you may get a quick idea of their general performance and customer feedback by having a look at our smart scoring system.
The results are: ScreenConnect (9.0) vs. Drift (8.9) for general quality and efficiency; ScreenConnect (96%) vs. Drift (100%) for user satisfaction rating. Check out their high and weak points and find out which software is a better choice for your company. An effective, simple way is to list the pros and cons of both services side by side and check which solution has more benefits.
We know that not all companies have enough time to test a wide range of different solutions, so we prepared a list of recommendations that you may find useful. Our top selections for the Remote Support Software category are: Zendesk, ScreenConnect, Atera.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
You should note that while both ScreenConnect and Drift may have a reliable set of features each software could be created for a different business size. If you are studying different apps you should focus on a company type they are catering to. Some elements might scale up effectively for big enterprises but if you own a small or medium company it’s usually more sensible to avoid paying for advanced functionalities that you may never have a chance to use.
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