What is better ScreenConnect or Chat Whisperer? When looking for the right Customer Support Software for your enterprise our recommendation is that you review the functions, pricing, along with other crucial information concerning the product and vendor. Here, you can check the similarities and discrepancies between ScreenConnect (overall score at 9.0 and user satisfaction at 96%) and Chat Whisperer (overall score at 8.5 and user satisfaction at 95%).
You can also check their particulars elements, for example tools, plans, rates, conditions, etc. Moreover, read the terms thoroughly for information on extra charges, including, setup cost, independent customer service, upgrade fees, cloud storage fees, and others.
We are aware that not all businesses have the time to scrutinize dozens of different solutions, so we prepared a list of recommendations that you may find useful. Our top selections for the Remote Support Software category are: Zendesk, Atera, ScreenConnect.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
Chat Whisperer offers multiple pricing options depending on the level of features needed. It has a freemium model, which allows users to try out basic features for free.
The following are the pay-per-use plans:
STARTER Plan – $20/month, ca. 30,000 words/month
Add-on Plan – $50/month, ca. 30,000 words/month
Free and paid plans include 1 active assistants, data loaders for PDF, Word, CSV, website files, URL crawler, custom domains, and team use.
Chat Whisperer easily integrates with various third-party software, including:
Shopify
Webflow
CRM Systems (Salesforce, HubSpot, Pipedrive, etc.)
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Chat Whisperer enables businesses to provide efficient support, streamline operations, and gather valuable insights. With seamless integrations across various platforms, including e-commerce and CRM systems, this platform empowers companies to improve customer satisfaction and drive engagement, making it a vital tool for modern businesses looking to enhance their digital presence.
Almost as essential as features and client support quality are pricing plans given by ScreenConnect and Chat Whisperer. Although price should not be a deciding aspect it’s without a doubt a significant thing to think about. You should look for a flexible pricing plan that can be matched with your company size and easily scaled up every time your team develops. Make sure you don’t pick packages that include complex features that you won’t use and always make an effort to contact with the vendor directly as enterprises can usually benefit from more affordable prices. You should also give a chance to a free trial or demo of each product to spend at least some time working with it. It’s a valuable experience that doesn’t need you to invest any money and offers a practical overview of what it’s like to work with ScreenConnect and Chat Whisperer.
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