What is better ScreenConnect or Balto? There are lots of Customer Support Software products out there today. The ideal way to find out which service fits your needs best is to compare them side by side. As an example, here you can examine ScreenConnect and Balto for their overall score (9.0 vs. 8.0, respectively) or their user satisfaction rating (96% vs. 93%, respectively).
Additionally, you can compare their capabilities and pricing terms and other valuable details below. When matching products make sure you check their corresponding capabilities and mark their differences to have a clearer picture of both deals. Likewise, remember to assess non-core factors like security, backup, usability, and helpdesk support.
Those of you who don't have much time or would like to get a Remote Support Software suggestion from our team might want to try out these top choices for the current year: ScreenConnect, Atera, Zendesk.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
Contact Balto for information on their basic and enterprise pricing packages. You can sign up for a demo to see if the software is a perfect fit for your business.
When you research different Customer Support Software services you shouldn’t only explore their list of features and available pricing packages. Consider that the app must be matching your work processes and company so the more flexible their offer the better. Learn which systems are supported by ScreenConnect and Balto and be certain you will obtain mobile support for whatever devices you work on in your company. You should also find out which languages and geographies are supported, because this could be a critical factor for many companies.
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