What is better ScreenConnect or Ameyo? If you need a competent Customer Support Software product for your business you should invest time and assess various alternatives. It doesn’t have to be tricky, and can be as quick as matching their features in a table like the one below. You will also get a brief idea how each product works. As an example, on this page you can check ScreenConnect’s overall score of 9.0 and compare it against Ameyo’s score of 7.6; or ScreenConnect’s user satisfaction level at 96% versus Ameyo’s 96% satisfaction score.
The comparison will help you find out the pros and cons of each service, and make up your mind on which suits you requirements better. Beyond the rich features, the application that’s simple to grasp and use is always the better option.
We did our best to review all popular Remote Support Software services available on the market, but among them these three deserved our special attention: Zendesk, Atera, ScreenConnect.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
Ameyo provides out-of-the-box integration with leading CRM solutions to deliver real-time connectivity and save time. Companies can improve contact management and enable full functionality in their desktop. Ameyo extends the power of customer experience through integrations with industry leaders such as Salesforce, SugarCRM, Freshdesk, Microsoft Dynamics, Zendesk and ZOHO.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
DHL, Acer, GE Financial Services, Flipkart.com
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Ameyo offers omnichannel customer experience and contact center solutions in the cloud and on-premises.
Every time you test various Customer Support Software apps you shouldn’t simply explore their features list and available pricing plans. Consider that the product should be adjusted to your needs and team so the more flexible their offer the better. Check which platforms are supported by ScreenConnect and Ameyo and be certain you will obtain mobile support for whichever devices you work on in your company. You should also learn which languages and geographies are supported, as this could be a critical factor for many firms.
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