What is better Scorebuddy or Surfboard? If you’re having a tough time choosing the right Customer Support Software product for your situation, try to compare the available software and determine which solution offers more benefits. In particular, here you can assess Scorebuddy (overall score: 7.3; user rating: 100%) vs. Surfboard (overall score: 8.0; user rating: 93%) for their overall performance.
You can also see which one provides more functions that you need or which has more flexible pricing plans for your current budget. Having a clear table to match their features will significantly boost the odds of obtaining the appropriate product for your company. Take a closer look at other areas of the software such as ease-of-use, flexibility, scalability, and pricing plans.
Those of you who are pressed for time or want a Customer Support Software recommendation from our experts may want to take a look at these top choices for the current year: Freshdesk Omni, Freshdesk, Zendesk.
All the data within the platform can be exported via CSV files and these can be imported to any products used by the client. The information can be exported on a scheduled basis so the manual effort of exporting is eliminated.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Allianz, DHL Express, Ryan Air, The Money Shop
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Scorebuddy is a quality monitoring application for scoring customer service calls, web chat, and emails.
Surfboard offers two enterprise pricing plans so teams of varying sizes can find something closer to their needs without paying for unnecessary features.
Starters – £15 monthly per seat
Automatically schedule shifts 8 weeks in advance
Automatically schedule intraday activities
Configure activities to match the way your team works
Share schedules with surfers across mobile and desktop
Scalers – £25 monthly per seat
All features in Starters +
Intelligently scheduled activities to meet forecasted volume
All the data, details and opinions that we presented in this table were gathered from official vendor pages, advertising content available online, real-life experience from real clients as well as our own direct use of every app by a professional reviewer. We do our best to comprehensively test every product, as a result we not only examine it ourselves, but we also correlate our observations with opinions of other members from the SaaS community.
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