Compare Zoho Desk vs. SamanageThere is a wide range of Customer Support Software products available for businesses right now. The simplest way to find out which product fits your needs best is to check them side by side. For instance, here you can assess Samanage and Zoho Desk for their overall score (9.6 vs. 8.8, respectively) or their user satisfaction rating (98% vs. 100%, respectively). You can also compare their individual modules and pricing stipulations along with other useful information below. When matching products be sure to compare their similar features and mark their distinctive elements to obtain a clearer picture of both deals. What is more keep in mind to evaluate non-core issues such as security, backup, ease-of-use, and customer service. We did our best to review all popular Customer Support Software solutions available on the market, but among all the ones we reviewed these three caught our special attention: Freshdesk, LiveAgent, Samanage.
|Free | Monthly payment||Monthly payment | Quote-based|
A support desk platform that helps deliver top quality customer support to clients with tools that increase agent productivity and improve analytic operations.
Samanage won our 2016 Supreme Software Award. It's a cloud-based IT service desk and asset management service to keep a tighter tab on things.
|Types of Customers|
Types of Customers
|Small Business | Large Enterprises | Medium Business||Small Business | Large Enterprises | Medium Business|
|USA, UK, Canada, International||USA, UK, Canada, Germany, Japan|
|Learn more about Zoho Desk pricing||Learn more about Samanage pricing|
Zoho Desk integrates with the following business systems and applications:
|CoffeeRocket, WesTel International, Hibner|
Zoho Desk offers three SMB and enterprise pricing plans, including a free one for teams up to 10 users. Give the details a look, and select your plan:
Professional – $12/user/month
Enterprise – $25/user/month
The vendor offers subscription plans on by quote basis. The exact price will depend on the number of agents (ticketing) and devices (asset management) your will need. This allows Samanage to tailor their pricing to your individual needs and ensure you won’t be overpaying for elements you don’t need. It’s also possible to get rates for unlimited assets and agents if you want.
If you want to learn more about their enterprise pricing you can easily request a quote here. There is also a great Samanage 14-day free trial available that should give you a good firsthand impression of the software’s capabilities.
Available pricing plans include:
| Zoho Corporation|
4141 Hacienda Drive
Pleasanton, CA 94588
| 117 Edinburgh South|
Suite 100, Cary NC 27511
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Almost as crucial as useful features and client support responsiveness are pricing options made available by Samanage and Zoho Desk. While pricing should not be the sole factor it’s definitely a key thing to consider. You should look for a flexible pricing plan that can be adjusted to your team size and painlessly scaled up when your team expands. You should be certain you don’t pick packages that include extra features that you won’t find useful and always try to contact with the vendor directly because big companies can frequently count on discounts. You should also give a chance to a free trial or demo of every solution to spend at least some time working with it. It’s a helpful experience that doesn’t ask you to pay any money and gives you a solid overview of what it feels like to work with Samanage and Zoho Desk.