Compare Zoho Desk vs. Samanage

When scouting for the proper CRM Software for your business it is recommended that you examine the characteristics, costs, along with other crucial details about the product and vendor. Here, you can check the similarities and differences between Samanage (overall score at 9.6 and user satisfaction at 98%) and Zoho Desk (overall score at 8.8 and user satisfaction at 100%). You can also check out their particulars elements, like services, plans, rates, conditions, etc. Similarly, analyze the terms closely for information on hidden costs, like, setup cost, separate support plan, upgrade fees, disk space fees, and other similar charges. Right now, the most popular services in our Customer Support Software category are: Zendesk, Freshdesk, Samanage.
Comparison

Zoho Desk

VS

Samanage

VS

Zoho Desk screenshot Samanage screenshot
Pricing Details

Total Score

Our Score

9.0 ?

Our Score

9.6 ?

Client Experience

Client Experience

Client Experience

100% ?

Client Experience

98% ?

Pricing

Pricing

Free

by quote

Pricing Model

Pricing Model

Free | Monthly payment Monthly payment | Quote-based
Detailed Review

Detailed Review

Overview

Overview

Zoho Desk is a support desk platform that helps you deliver top quality customer support to clients with tools that increase agent productivity and improve analytic operations.
Samanage is the winner of our 2017 Supreme Software Award. It is a cloud-based IT service desk and asset management service that helps you to keep a tighter tab on things.
Useful Links
Client Types

Client Types

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business
Popular Customers

Popular Customers

CoffeeRocket, WesTel International, Hibner
Cost Details

Cost Details

Zoho Desk offers two priced packages plus a free version packed with basic business support features. A 15-day trial with no credit card requirement is also available for businesses and individuals who want to take Zoho Desk for a spin.

Free

  • 3 Agents
  • Email Inbox & Web-form
  • Work Modes
  • Customizable Help Center
  • Knowledge Base
  • Community Forums
  • Re-Branding
  • Domain Mapping
  • Priority SLAs
  • Basic Reports
  • Agent Dashboards
  • Manager Dashboards
  • Ticket Overview Dashboard
  • The Team Feed
  • Remote Support (for one user)

You can easily start Zoho Suport free trial here.

Professional – $15/agent/month (billed monthly) or $12/agent/month (billed annually) plus tax, as applicable

All Free features plus:

  • Multi-channel Support
  • Helpdesk Automations
  • Multi-department Management
  • Advanced SLAs w/ Business Hours
  • Two-way data sync with Zoho CRM
  • Customer Happiness Ratings
  • Cloud Telephony using Twilio
  • Advanced Reports & Dashboards
  • Zoho BugTracker Integration

Enterprise – $30/agent/month (billed monthly) or $25/agent/month (billed annually) plus tax, as applicable

All Professional features plus:

  • Multi-brand Help Center
  • Scheduled Reports
  • Cross Department Reports
  • Contract Management
  • Custom Ticket Templates
  • Role Based Access Control
  • Live Chat Support

 

The vendor offers subscription plans on by quote basis. The exact price will depend on the number of agents (ticketing) and devices (asset management) your will need. This allows Samanage to tailor their pricing to your individual needs and ensure you won’t be overpaying for elements you don’t need. It’s also possible to get rates for unlimited assets and agents if you want.

If you want to learn more about their enterprise pricing you can easily request a quote here. There is also a great Samanage 14-day free trial available that should give you a good firsthand impression of the software’s capabilities.

Available pricing plans include:

  • IT Service Desk
  • IT Asset Management
  • Integrated IT Solution
Available Languages

Available Languages

English English
Types of Support

Types of Support

Phone
Ticket Training
Phone Live Support
Ticket Training
Vendor's Address

Vendor's Address

Zoho Corporation
4141 Hacienda Drive
Pleasanton, CA 94588
USA
117 Edinburgh South
Suite 100, Cary NC 27511
Pricing Details

Pricing Details

Learn more about Zoho Desk pricing Learn more about Samanage pricing
Devices Supported

Devices Supported

Windows
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Phone Number

Phone Number

+1-877-834-4428 1.888.250.8971
Contact Email

Contact Email

sales@zohocorp.com support@samanage.com
Supported Integrations

Supported Integrations

Zoho Desk integrates with the following business systems and applications:

  • Zoho CRM
  • Zoho Reports
  • Zoho Projects
  • Zoho Creator
  • Zoho SalesIQ
  • Zoho BugTracker
  • Customer Thermometer
  • Twilio
  • G Suite
  • RingCentral
  • Facebook
  • Google Apps
  • Zapier
  • Zendesk
  • Citrix GoToAssist Remote Support
  • Okta
  • OneLogin
  • CA SiteMinder and CA CloudMinder
  • Samanage on-premise or cloud REST API
  • QR and barcodes
  • Jira
  • LogMeIn
  • Centrify
  • Salesforce
  • Dropbox
Available Features

Available Features

Zoho Desk FEATURES

  • Ticketing System
  • Call Center Software
  • Social Support Software
  • Agent Productivity
  • Knowledge Base and Forums
  • Company-wide Collaboration
  • Reporting and Insights
  • Help Desk Essentials

Samanage FEATURES

  • IT Service Desk
  • Contracts & Licenses
  • Knowledge Base
  • IT Asset Management
  • Self-service Portal
  • Risk Detection
  • Problems & Changes
  • IT Service Catalog
  • SLA Management
  • Reports and API
  • Mobile Access
  • Integrations Suite
  • Tailored dashboard
  • Risks tab
  • Built-in best practices
  • Automatic classification
  • Warranty sync
  • Drag & drop setup
  • QR Audit tool
  • Invisible patches
  • Crowdsource printers
  • No-regrets undo
  • Fewer clicks
  • Snapshot view
  • Always current
Software Comparison

Software Comparison

Compare with Event Temple
Compare with Techinline FixMe.IT
Compare with Reevoo
Compare with Customer Thermometer
Compare with DeskPRO
Compare with Qubit
Compare with Genesys
Compare with xSellco Helpdesk
Compare with Astute Solutions
Compare with HipChat
Compare with xSellco Helpdesk
Compare with nanoRep
Compare with Reevoo
Compare with Medallia
Compare with SalesOptima
Compare with NABD System
Compare with SurveySparrow
Compare with iTouchVision Contact Centre
Compare with SimpleChurch CRM
Compare with Accelo
Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

Page last modified

In case you are still having doubts about which service will work best for your company it may be a good idea to analyze each service’s social metrics. Such metrics are frequently a sign of how popular a given software is and how big is its online presence.For example, if you check Samanage LinkedIn account you’ll see that they are followed by 4490 users. In case of Zoho Desk the amount of followers on their LinkedIn page is 47295.