Compare Zoho Desk vs. SamanageWhen scouting for the proper CRM Software for your business it is recommended that you examine the characteristics, costs, along with other crucial details about the product and vendor. Here, you can check the similarities and differences between Samanage (overall score at 9.6 and user satisfaction at 98%) and Zoho Desk (overall score at 8.8 and user satisfaction at 100%). You can also check out their particulars elements, like services, plans, rates, conditions, etc. Similarly, analyze the terms closely for information on hidden costs, like, setup cost, separate support plan, upgrade fees, disk space fees, and other similar charges. Right now, the most popular services in our Customer Support Software category are: Zendesk, Freshdesk, Samanage.
|Free | Monthly payment||Monthly payment | Quote-based|
Zoho Desk is a support desk platform that helps you deliver top quality customer support to clients with tools that increase agent productivity and improve analytic operations.
Samanage is the winner of our 2017 Supreme Software Award. It is a cloud-based IT service desk and asset management service that helps you to keep a tighter tab on things.
|Small Business | Large Enterprises | Medium Business||Small Business | Large Enterprises | Medium Business|
|CoffeeRocket, WesTel International, Hibner|
Zoho Desk offers two priced packages plus a free version packed with basic business support features. A 15-day trial with no credit card requirement is also available for businesses and individuals who want to take Zoho Desk for a spin.
You can easily start Zoho Suport free trial here.
Professional – $15/agent/month (billed monthly) or $12/agent/month (billed annually) plus tax, as applicable
All Free features plus:
Enterprise – $30/agent/month (billed monthly) or $25/agent/month (billed annually) plus tax, as applicable
All Professional features plus:
The vendor offers subscription plans on by quote basis. The exact price will depend on the number of agents (ticketing) and devices (asset management) your will need. This allows Samanage to tailor their pricing to your individual needs and ensure you won’t be overpaying for elements you don’t need. It’s also possible to get rates for unlimited assets and agents if you want.
If you want to learn more about their enterprise pricing you can easily request a quote here. There is also a great Samanage 14-day free trial available that should give you a good firsthand impression of the software’s capabilities.
Available pricing plans include:
|Types of Support|
Types of Support
| Zoho Corporation|
4141 Hacienda Drive
Pleasanton, CA 94588
| 117 Edinburgh South|
Suite 100, Cary NC 27511
|Learn more about Zoho Desk pricing||Learn more about Samanage pricing|
Zoho Desk integrates with the following business systems and applications:
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In case you are still having doubts about which service will work best for your company it may be a good idea to analyze each service’s social metrics. Such metrics are frequently a sign of how popular a given software is and how big is its online presence.For example, if you check Samanage LinkedIn account you’ll see that they are followed by 4490 users. In case of Zoho Desk the amount of followers on their LinkedIn page is 47295.