Compare Samanage vs. Zoho Desk

There is a wide range of Customer Support Software products available for businesses right now. The simplest way to find out which product fits your needs best is to check them side by side. For instance, here you can assess Samanage and Zoho Desk for their overall score (9.6 vs. 8.8, respectively) or their user satisfaction rating (98% vs. 100%, respectively). You can also compare their individual modules and pricing stipulations along with other useful information below. When matching products be sure to compare their similar features and mark their distinctive elements to obtain a clearer picture of both deals. What is more keep in mind to evaluate non-core issues such as security, backup, ease-of-use, and customer service. We know that not all companies have enough time to scrutinize a wide range of various products, so we created a list of recommendations that you may find useful. Our top selections for the Customer Support Software category are: Freshdesk, LiveAgent, Samanage.
Software

Samanage

VS

Zoho Desk

VS

Total Score

Our Score

9.6 ?

Our Score

8.8 ?

Client Satisfaction

Client Satisfaction

98% ?

Client Satisfaction

100% ?

Pricing

by quote

$12

Pricing Model

Monthly payment | Quote-based Free | Monthly payment
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Full Review

Overview

Samanage won our 2016 Supreme Software Award. It's a cloud-based IT service desk and asset management service to keep a tighter tab on things.
A support desk platform that helps deliver top quality customer support to clients with tools that increase agent productivity and improve analytic operations.

Contact Email

support@samanage.com sales@zohocorp.com

Types of Customers

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business

Available Support

Phone Live Support
Ticket Training
Phone
Ticket Training

Features

Samanage FEATURES

  • IT Service Desk
  • Contracts & Licenses
  • Knowledge Base
  • IT Asset Management
  • Self-service Portal
  • Risk Detection
  • Problems & Changes
  • IT Service Catalog
  • SLA Management
  • Reports and API
  • Mobile Access
  • Integrations Suite
  • Tailored dashboard
  • Risks tab
  • Built-in best practices
  • Automatic classification
  • Warranty sync
  • Drag & drop setup
  • QR Audit tool
  • Invisible patches
  • Crowdsource printers
  • No-regrets undo
  • Fewer clicks
  • Snapshot view
  • Always current

Zoho Desk FEATURES

  • Ticketing System
  • Call Center Software
  • Social Support Software
  • Agent Productivity
  • Knowledge Base and Forums
  • Company-wide Collaboration
  • Reporting and Insights
  • Help Desk Essentials

Languages Supported

USA, UK, Canada, Germany, Japan USA, UK, Canada, International
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Pricing Details

Learn more about Samanage pricing Learn more about Zoho Desk pricing

Integrations

  • Google Apps
  • Zapier
  • Zendesk
  • Citrix GoToAssist Remote Support
  • Okta
  • OneLogin
  • CA SiteMinder and CA CloudMinder
  • Samanage on-premise or cloud REST API
  • QR and barcodes
  • Jira
  • LogMeIn
  • Centrify
  • Salesforce
  • Dropbox

Zoho Desk integrates with the following business systems and applications:

  • Zoho CRM
  • Zoho Reports
  • Zoho Projects
  • Zoho Creator
  • Zoho SalesIQ
  • Zoho BugTracker
  • Customer Thermometer
  • Twilio
  • G Suite
  • RingCentral
  • Facebook

Popular Customers

CoffeeRocket, WesTel International, Hibner

Cost Details

The vendor offers subscription plans on by quote basis. The exact price will depend on the number of agents (ticketing) and devices (asset management) your will need. This allows Samanage to tailor their pricing to your individual needs and ensure you won’t be overpaying for elements you don’t need. It’s also possible to get rates for unlimited assets and agents if you want.

If you want to learn more about their enterprise pricing you can easily request a quote here. There is also a great Samanage 14-day free trial available that should give you a good firsthand impression of the software’s capabilities.

Available pricing plans include:

  • IT Service Desk
  • IT Asset Management
  • Integrated IT Solution

Zoho Desk offers three SMB and enterprise pricing plans, including a free one for teams up to 10 users. Give the details a look, and select your plan:

Free

  • 10 Free users
  • Email Inbox & Web-form
  • Work Modes
  • Customizable Help Center
  • Knowledge Base
  • Community Forums
  • Re-Branding
  • Domain Mapping
  • Priority SLAs
  • Basic Reports
  • Agent Dashboards
  • Manager Dashboards
  • Ticket Overview Dashboard
  • The Team Feed

Professional – $12/user/month

  • All Free features
  • Multichannel Support
  • Helpdesk Automations
  • Multi-department Management
  • Advanced SLAs w/ Business Hours
  • Integration with Zoho CRM with two-way sync
  • Customer Happiness Ratings
  • Cloud Telephony using Twilio and RingCentral
  • Advanced Reports & Dashboards

Enterprise – $25/user/month

  • All Professional features
  • Multi-brand Help Center
  • Scheduled Reports
  • Cross Department Reports
  • Contract Management
  • Custom Ticket Templates
  • Role Based Access Control
  • Zoho BugTracker Integration
  • Cloud Telephony with IVR
  • Live Chat Support

Available Devices

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Android
iPhone/iPad
Mac
Web-based

Contact No.

1.888.250.8971 +1-877-834-4428

Contact Address

117 Edinburgh South
Suite 100, Cary NC 27511
Zoho Corporation
4141 Hacienda Drive
Pleasanton, CA 94588
USA
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Popular Alternatives

QUICK LINKS

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Almost as crucial as useful features and client support responsiveness are pricing options made available by Samanage and Zoho Desk. While pricing should not be the sole factor it’s definitely a key thing to consider. You should look for a flexible pricing plan that can be adjusted to your team size and painlessly scaled up when your team expands. You should be certain you don’t pick packages that include extra features that you won’t find useful and always try to contact with the vendor directly because big companies can frequently count on discounts. You should also give a chance to a free trial or demo of every solution to spend at least some time working with it. It’s a helpful experience that doesn’t ask you to pay any money and gives you a solid overview of what it feels like to work with Samanage and Zoho Desk.