Compare Velaro vs. Samanage

There is a wide range of Customer Support Software products in the market right now. The simplest way to find out which app fits your needs best is to examine them side by side. For example, here you can examine Samanage and Velaro for their overall score (9.6 vs. 8.4, respectively) or their user satisfaction rating (98% vs. 100%, respectively). Additionally, you can review their capabilities and pricing conditions along with other valuable data below. When matching products be sure to check their corresponding features and mark their disparities to get a clearer picture of both deals. Likewise, remember to evaluate other issues such as security, backup, ease-of-use, and customer service. We are aware that not all people have the time to scrutinize dozens of various solutions, so we prepared a list of recommendations that you may find useful. Our top choices for the Customer Support Software category are: Zendesk, Freshdesk, Salesforce Essentials.






Velaro screenshot Samanage screenshot
Pricing Page


Our Score

8.7 ?

Our Score

8.9 ?

Customer Experience

Customer Experience

Customer Experience

100% ?

Customer Experience

98% ?




by quote

Pricing Model

Pricing Model

One-time payment | Quote-based Monthly payment | Quote-based
Full Review

Full Review

Product Info

Product Info

Velaro is a web-based live chat solution that lets you improve your communication with your customers and visitors in a matter of seconds.
Samanage is the winner of our 2017 Supreme Software Award. It is a cloud-based IT service desk and asset management service that helps you to keep a tighter tab on things.
Quick Links
Popular Clients

Popular Clients

LG Electronics, Experian, Epicor
Pricing Info

Pricing Info

Velaro offers 3 pricing packages:

Small Business Plan – $64.95/user

  • Unlimited Visitors + Geotargeting
  • 5 Groups
  • 3 Proactive Chat Rules
  • Manual Routing
  • Full Branding & Surveys
  • Agent Surveys
  • Sales Conversion Tracking
  • Customer Satisfaction Tracking
  • Report Scheduling and Export
  • Agent Availability Scheduling
  • Standard Reporting
  • Premium Integrations

Professional Plan – $149.95/user

Everything in Small Business Plan, plus:

  • 1 Free Offline License
  • Unlimited Groups
  • Unlimited Proactive Chat Rules
  • Workflow & Queue Based Routing
  • Transcript Forwarding (web/FTP)
  • Sensitive Data-Masking
  • Advanced Reporting
  • Shared Canned Messages
  • A/B Canned Message Testing
  • A/B Testing Pre-Chat Surveys
  • Full Customization
  • Phone Support

Enterprise Plan – Custom pricing

Customized for your needs

  • Enterprise Reporting
  • Enterprise Workflow & Queue Based Routing
  • Multi-CRM Integration
  • Enterprise Data Retention Management
  • Administrative Audit Logging and Reporting
  • Customized Training
  • Success Manager Access and Reviews
  • Enterprise Security
  • Service Level Agreement
  • Redlined EULA
  • 24/7 Emergency Support
  • GDPR Compliance

The vendor offers subscription plans on by quote basis. The exact price will depend on the number of agents (ticketing) and devices (asset management) your will need. This allows Samanage to tailor their pricing to your individual needs and ensure you won’t be overpaying for elements you don’t need. It’s also possible to get rates for unlimited assets and agents if you want.

If you want to learn more about their enterprise pricing you can easily request a quote here. There is also a great Samanage 14-day free trial available that should give you a good firsthand impression of the software’s capabilities.

Available pricing plans include:

  • IT Service Desk
  • IT Asset Management
  • Integrated IT Solution
Pricing Page

Pricing Page

Learn more about Velaro pricing Learn more about Samanage pricing
Contact Phone

Contact Phone

1-800-983-5276 1.888.250.8971
Available Integrations

Available Integrations

  • Magento
  • Customer relationship management (CRM)
  • Microsoft Dynamics
  • Salesforce
  • NetSuite
  • Data storage
  • Content management systems (CMS)
  • Social media (Facebook, Twitter, LinkedIn, Google+)
  • Knowledgebase software
  • Desk by Salesforce
  • Google Apps
  • Zapier
  • Zendesk
  • Citrix GoToAssist Remote Support
  • Okta
  • OneLogin
  • CA SiteMinder and CA CloudMinder
  • Samanage on-premise or cloud REST API
  • QR and barcodes
  • Jira
  • LogMeIn
  • Centrify
  • Salesforce
  • Dropbox
Company's Address

Company's Address

8 Market Place, Suite 300,
Baltimore, MD 21202
117 Edinburgh South
Suite 100, Cary NC 27511
Types of Support

Types of Support

Phone Live Support
Phone Live Support
Ticket Training
Available Features

Available Features


  • Visitor monitoring
  • Workflows & routing
  • Performance management
  • Reporting & analytics
  • Security
  • Setup
  • Proactive chat
  • Sales & conversion tracking
  • Integrations


  • IT Service Desk
  • Contracts & Licenses
  • Knowledge Base
  • IT Asset Management
  • Self-service Portal
  • Risk Detection
  • Problems & Changes
  • IT Service Catalog
  • SLA Management
  • Reports and API
  • Mobile Access
  • Integrations Suite
  • Tailored dashboard
  • Risks tab
  • Built-in best practices
  • Automatic classification
  • Warranty sync
  • Drag & drop setup
  • QR Audit tool
  • Invisible patches
  • Crowdsource printers
  • No-regrets undo
  • Fewer clicks
  • Snapshot view
  • Always current
Vendor Email

Vendor Email
Available Languages

Available Languages

English English
OS Supported

OS Supported

Company Size

Company Size

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business
Compare Products

Compare Products

Compare with Hiver
Compare with Subiz
Compare with SysAid
Compare with Logicalware MailManager
Compare with BoldChat
Compare with ProProfs Knowledge Base
Compare with CoreSystems
Compare with
Compare with TeamSupport
Compare with HappyFox Chat
Compare with LivePerson
Compare with eXert CRM
Compare with bpm'online service
Compare with CA Service Desk Manager
Compare with Maximizer CRM
Compare with Contactually
Compare with Peek Pro
Compare with Hotjar
Compare with Prophet CRM by Avidian
Compare with Yonyx
Popular Alternatives

Popular Alternatives



Page last modified

In case you continue having doubts about which service will perform best for your business it might be a good idea to analyze each service’s social metrics. These metrics are quite often a way to see how popular each software is and how extensive is its online presence.For instance, if you check Samanage LinkedIn page you’ll find out that they are followed by 4490 users. In case of Velaro the volume of followers on their LinkedIn page is 218.