Compare Velaro vs. SamanageThere is a wide range of Customer Support Software products in the market right now. The simplest way to find out which app fits your needs best is to examine them side by side. For example, here you can examine Samanage and Velaro for their overall score (9.6 vs. 8.4, respectively) or their user satisfaction rating (98% vs. 100%, respectively). Additionally, you can review their capabilities and pricing conditions along with other valuable data below. When matching products be sure to check their corresponding features and mark their disparities to get a clearer picture of both deals. Likewise, remember to evaluate other issues such as security, backup, ease-of-use, and customer service. Those of you who don't have much time or could use a Customer Support Software suggestion from our experts might want to investigate these top choices for the current year: Zendesk, Freshdesk, Samanage.
|Monthly payment | Quote-based||Monthly payment | Quote-based|
Velaro is a web-based live chat solution that lets you improve your communication with your customers and visitors in a matter of seconds.
Samanage is the winner of our 2017 Supreme Software Award. It is a cloud-based IT service desk and asset management service that helps you to keep a tighter tab on things.
|LG Electronics, Experian, Epicor|
Velaro offers four pricing packages:
Starter Plan – $19.95 per agent/month
Small Business Plan – $64.95 per agent/month
Professional Plan – $149.95 per agent/month
Enterprise Plan – Ask Velaro’s customer service for more information on the enterprise pricing
The vendor offers subscription plans on by quote basis. The exact price will depend on the number of agents (ticketing) and devices (asset management) your will need. This allows Samanage to tailor their pricing to your individual needs and ensure you won’t be overpaying for elements you don’t need. It’s also possible to get rates for unlimited assets and agents if you want.
If you want to learn more about their enterprise pricing you can easily request a quote here. There is also a great Samanage 14-day free trial available that should give you a good firsthand impression of the software’s capabilities.
Available pricing plans include:
|Learn more about Velaro pricing||Learn more about Samanage pricing|
| 8 Market Place, Suite 300,|
Baltimore, MD 21202
| 117 Edinburgh South|
Suite 100, Cary NC 27511
|Types of Support|
Types of Support
|Small Business | Large Enterprises | Medium Business||Small Business | Large Enterprises | Medium Business|
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In case you continue having doubts about which service will perform best for your business it might be a good idea to analyze each service’s social metrics. These metrics are quite often a way to see how popular each software is and how extensive is its online presence.For instance, if you check Samanage LinkedIn page you’ll find out that they are followed by 4490 users. In case of Velaro the volume of followers on their LinkedIn page is 218.