Compare iTouchVision Customer Service vs. Samanage

Getting the perfect Customer Support Software product is all about comparing various solutions and figuring out the top program for your specific needs. Our proprietary system gives you a quick look at the general rating of Samanage and iTouchVision Customer Service. For overall quality and performance, Samanage scored 9.6, while iTouchVision Customer Service scored 7.8. On the other hand, for user satisfaction, Samanage earned 98%, while iTouchVision Customer Service earned 97%. Below it's also possible to verify their functionalities, terms, plans, etc. to see which program will be more appropriate for your company. An important aspect to assess is if the software allows you to toggle on/off restrictions on various types of users to protect any confidential company data. Our experts made sure to prepare reviews of all popular Customer Support Software services available out there, but among all the ones we reviewed these three caught our special attention: Samanage, LiveAgent, Freshdesk.
Software

iTouchVision Customer Service

VS

Samanage

VS

iTouchVision Customer Service screenshot Samanage screenshot
Pricing Details

Our Score

Our Score

7.8 ?

Our Score

9.6 ?

Customer Experience

Customer Experience

Customer Experience

97% ?

Customer Experience

98% ?

Price

Price

by quote

by quote

Pricing Model

Pricing Model

Monthly payment | Quote-based Monthly payment | Quote-based
Complete Review

Complete Review

Overview

Overview

iTouchVision is a complete IT service management solution, designed to deliver a Single Point of Contact (SPOC), and to respond to the needs of users and IT technicians.
Samanage is the winner of our 2017 Supreme Software Award. It is a cloud-based IT service desk and asset management service that helps you to keep a tighter tab on things.
Quick Links
Prominent Customers

Prominent Customers

Pricing Details

Pricing Details

Learn more about iTouchVision Customer Service pricing Learn more about Samanage pricing
Pricing Info

Pricing Info

iTouchVision Customer Service Software is priced on quote basis, and you should contact the company to have your monthly subscription calculated. A free trial is also available.

The vendor offers subscription plans on by quote basis. The exact price will depend on the number of agents (ticketing) and devices (asset management) your will need. This allows Samanage to tailor their pricing to your individual needs and ensure you won’t be overpaying for elements you don’t need. It’s also possible to get rates for unlimited assets and agents if you want.

If you want to learn more about their enterprise pricing you can easily request a quote here. There is also a great Samanage 14-day free trial available that should give you a good firsthand impression of the software’s capabilities.

Available pricing plans include:

  • IT Service Desk
  • IT Asset Management
  • Integrated IT Solution
List of Features

List of Features

iTouchVision Customer Service FEATURES

  • Workflow & Action Engine
  • Report Rules
  • SLA
  • Email & Communication
  • Templates
  • Push Notifications
  • Auto-Distribution of Work
  • Incoming calls
  • Customer History
  • Analytics & Reporting
  • Customized Reports
  • Multi-Language
  • Personalization
  • Auto-routing and Offline Sync
  • MobileWorker
  • Cloud Security

Samanage FEATURES

  • IT Service Desk
  • Contracts & Licenses
  • Knowledge Base
  • IT Asset Management
  • Self-service Portal
  • Risk Detection
  • Problems & Changes
  • IT Service Catalog
  • SLA Management
  • Reports and API
  • Mobile Access
  • Integrations Suite
  • Tailored dashboard
  • Risks tab
  • Built-in best practices
  • Automatic classification
  • Warranty sync
  • Drag & drop setup
  • QR Audit tool
  • Invisible patches
  • Crowdsource printers
  • No-regrets undo
  • Fewer clicks
  • Snapshot view
  • Always current
Languages Supported

Languages Supported

USA, UK, Ireland, Canada, South Africa, Europe, International, Asia, Australia, China, Germany, India, Japan, Latin America, Middle-East USA, UK, Canada, Germany, Japan
Contact No.

Contact No.

+44-20-70999-266 1.888.250.8971
Available Devices

Available Devices

Windows
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Integrations

Integrations

iTouchVision Customer Service Software integrates with most of the apps that have open-ended connectivity and compatibility. The system is highly configurable to meet the integration and business requirements.

  • Google Apps
  • Zapier
  • Zendesk
  • Citrix GoToAssist Remote Support
  • Okta
  • OneLogin
  • CA SiteMinder and CA CloudMinder
  • Samanage on-premise or cloud REST API
  • QR and barcodes
  • Jira
  • LogMeIn
  • Centrify
  • Salesforce
  • Dropbox
Vendor's Address

Vendor's Address

Unit 7031, 1 Fore St,
London EC2Y 5EJ
UK
117 Edinburgh South
Suite 100, Cary NC 27511
Types of Customers

Types of Customers

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business
Customer Support

Customer Support

Phone Live Support
Ticket Training
Phone Live Support
Ticket Training
Vendor Email

Vendor Email

Contact@iTouchVision.com support@samanage.com
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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Every time you test different Customer Support Software solutions you shouldn’t just explore their list of features and offered pricing plans. Pay attention to the fact that the service must be meeting your standards and business so the more flexible their offer the better. Check what OSes are supported by Samanage and iTouchVision Customer Service and make sure you will obtain mobile support for whatever devices you work on in your company. You should also find out which languages and geographies are supported, because this may be a deal breaker for many companies.