Compare iTouchVision Customer Service vs. Samanage

We are here to streamline the process of reviewing Customer Support Software products for you. For instance, on this page you can verify the overall performance of Samanage (9.6) and compare it with the overall performance of iTouchVision Customer Service (7.8). You can also match their overall user satisfaction rating: Samanage (98%) vs. iTouchVision Customer Service (97%). Similarly, you can read their functions carefully to find out which product can better tackle your company’s requirements. Generally, any business solution has to let you to quickly check the big picture, at the same time giving you easy access to the details. At this time, the leading products in our Customer Support Software category are: Freshdesk, Zendesk, Samanage.

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Product

iTouchVision Customer Service

Partner



Pricing Details
Score	Our Score 7.8	Our Score 9.0	Our Score 9.8
Client Experience
Client Experience	Client Experience 97%	Client Experience 98%	Client Experience 100%
Price
Price	by quote	by quote	free
Pricing Type
Pricing Type	Monthly payment \| Quote-based	Monthly payment \| Quote-based	Monthly payment

Complete Review
Complete Review	Review of iTouchVision Customer Service	Review of Samanage	Review of Freshdesk
Overview
Overview	iTouchVision is a complete IT service management solution, designed to deliver a Single Point of Contact (SPOC), and to respond to the needs of users and IT technicians.	Samanage is the winner of our 2017 Supreme Software Award. It is a cloud-based IT service desk and asset management service that helps you to keep a tighter tab on things.	Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.
Quick Links
Quick Links	FREE TRIAL VISIT WEBSITE Overview of iTouchVision Customer Service	Overview of Samanage	FREE TRIAL VISIT WEBSITE Overview of Freshdesk
Languages Supported
Languages Supported	English, Ireland, South Africa, Europe, Asia, Australia, China, Germany, India, Japan, Latin America, Middle-East	English	English, Dutch, Polish, Turkish, Swedish
Types of Clients
Types of Clients	Small Business \| Large Enterprises \| Medium Business	Small Business \| Large Enterprises \| Medium Business	Small Business \| Large Enterprises \| Medium Business \| Freelancers
Pricing Details
Pricing Details	Learn more about iTouchVision Customer Service pricing	Learn more about Samanage pricing	Learn more about Freshdesk pricing
Features
Features	iTouchVision Customer Service FEATURES Workflow & Action Engine Report Rules SLA Email & Communication Templates Push Notifications Auto-Distribution of Work Incoming calls Customer History Analytics & Reporting Customized Reports Multi-Language Personalization Auto-routing and Offline Sync MobileWorker Cloud Security	Samanage FEATURES IT Service Desk Contracts & Licenses Knowledge Base IT Asset Management Self-service Portal Risk Detection Problems & Changes IT Service Catalog SLA Management Reports and API Mobile Access Integrations Suite Tailored dashboard Risks tab Built-in best practices Automatic classification Warranty sync Drag & drop setup QR Audit tool Invisible patches Crowdsource printers No-regrets undo Fewer clicks Snapshot view Always current	Email to Ticket Conversion Knowledge Base Self Service Portal Multiple Service Level Agreement policies Automations – Ticket routing, scenario automations Multi-channel support, including Facebook & Twitter Community Portal with Idea Management & Voting Multi-product/multi-brand Support Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM Multi-language & multi-time zone support Satisfaction Surveys Leaderboard & gamification
Available Integrations
Available Integrations	iTouchVision Customer Service Software integrates with most of the apps that have open-ended connectivity and compatibility. The system is highly configurable to meet the integration and business requirements.	Google Apps Zapier Zendesk Citrix GoToAssist Remote Support Okta OneLogin CA SiteMinder and CA CloudMinder Samanage on-premise or cloud REST API QR and barcodes Jira LogMeIn Centrify Salesforce Dropbox	Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier. Freshdesk also integrates with the following applications: Facebook Twitter SugarCRM Capsule Harvest Gmail Gadgets Google tools HelpOnClick Snap Engage iContact Zoho CRM Nimble FetchFlow Knowlarity Highrise Olark Constant Check Userlike Magento Woo Themes OneSky FreshPlugs RESTful API

Vendor's Address

Unit 7031, 1 Fore St,
London EC2Y 5EJ
UK

117 Edinburgh South
Suite 100, Cary NC 27511

311 California street,
San Francisco, CA 94104

Cost Details

iTouchVision Customer Service Software is priced on quote basis, and you should contact the company to have your monthly subscription calculated. A free trial is also available.

The vendor offers subscription plans on by quote basis. The exact price will depend on the number of agents (ticketing) and devices (asset management) your will need. This allows Samanage to tailor their pricing to your individual needs and ensure you won’t be overpaying for elements you don’t need. It’s also possible to get rates for unlimited assets and agents if you want.

If you want to learn more about their enterprise pricing you can easily request a quote here. There is also a great Samanage 14-day free trial available that should give you a good firsthand impression of the software’s capabilities.

Available pricing plans include:

IT Service Desk
IT Asset Management
Integrated IT Solution

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

Access to App Gallery
Email Channel
Knowledge Base
Standard Phone Channel
Basic Social Channel

Blossom – $19 per agent/month (yearly) or $25 (monthly)

Sprout inclusions
Advanced Social Channel
Custom Domain Mapping
Satisfaction Surveys
Time Tracking
Custom Apps

Garden – $35 per agent/month (yearly) or $44 (monthly)

Blossom inclusions
Multilingual Helpdesk
Live Chat Channel
Ticket Templates
Community Forums
Scheduled Reports

Estate – $49 per agent/month (yearly) or $59 (monthly)

Multiple Products
Garden inclusions
Portal Customization
Custom Agent Roles
Shared Ownership
Enterprise Reports

Forest – $89 per agent/month (yearly) or $99 (monthly)

Estate inclusions
Advanced Phone Channel
Custom Email Servers
EU Data Center
IP Whitelisting

*annual subscription

Customer Support

Phone	Live Support
Ticket	Training

Phone	Live Support
Ticket	Training

Phone	Live Support
Ticket	Training

Contact No.

+44-20-70999-266

1.888.250.8971

+1 (866) 832-3090

Available Devices

Windows	Android
iPhone/iPad	Mac
Web-based	Windows Mobile

Windows	Linux
Android	iPhone/iPad
Mac	Web-based

Windows	Linux
Android	iPhone/iPad
Mac	Web-based
Windows Mobile

Popular Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Contact Email

Contact@iTouchVision.com

support@samanage.com

support@freshdesk.com

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QUICK LINKS

FREE TRIAL VISIT WEBSITE Overview of iTouchVision Customer Service

Overview of Samanage

FREE TRIAL VISIT WEBSITE Overview of Freshdesk

Page last modified 2018-08-28

In case you continue having doubts about which app will perform best for your company it might be a sound idea to take a look at each service’s social metrics. These metrics are frequently a sign of how popular every product is and how wide is its online presence. For instance, in case of Facebook Samanage has 2052 likes on their official page while iTouchVision Customer Service profile is liked by 2255 users.

Compare iTouchVision Customer Service vs. Samanage

Score

Client Experience

Price

Pricing Type

Complete Review

Overview

Quick Links

Languages Supported

Types of Clients

Pricing Details

Features

iTouchVision Customer Service FEATURES

Samanage FEATURES

Available Integrations

Vendor's Address

Cost Details

Customer Support

Contact No.

Available Devices

Popular Clients

Contact Email

Compare Alternatives

Popular Alternatives

QUICK LINKS

Company

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