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Compare iTouchVision Customer Service vs. Samanage

We are here to streamline the process of reviewing Customer Support Software products for you. For instance, on this page you can verify the overall performance of Samanage (9.6) and compare it with the overall performance of iTouchVision Customer Service (7.8). You can also match their overall user satisfaction rating: Samanage (98%) vs. iTouchVision Customer Service (97%). Similarly, you can read their functions carefully to find out which product can better tackle your company’s requirements. Generally, any business solution has to let you to quickly check the big picture, at the same time giving you easy access to the details. At this time, the leading products in our Customer Support Software category are: Freshdesk, Zendesk, Samanage.
Product

iTouchVision Customer Service

VS

Samanage

VS

iTouchVision Customer Service screenshot Samanage screenshot
Pricing Details

Score

Our Score

7.8 ?

Our Score

9.0 ?

Client Experience

Client Experience

Client Experience

97% ?

Client Experience

98% ?

Price

Price

by quote

by quote

Pricing Type

Pricing Type

Monthly payment | Quote-based Monthly payment | Quote-based
Complete Review

Complete Review

Overview

Overview

iTouchVision is a complete IT service management solution, designed to deliver a Single Point of Contact (SPOC), and to respond to the needs of users and IT technicians.
Samanage is the winner of our 2017 Supreme Software Award. It is a cloud-based IT service desk and asset management service that helps you to keep a tighter tab on things.
Quick Links
Languages Supported

Languages Supported

English, Ireland, South Africa, Europe, Asia, Australia, China, Germany, India, Japan, Latin America, Middle-East English
Types of Clients

Types of Clients

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business
Pricing Details

Pricing Details

Learn more about iTouchVision Customer Service pricing Learn more about Samanage pricing
Features

Features

iTouchVision Customer Service FEATURES

  • Workflow & Action Engine
  • Report Rules
  • SLA
  • Email & Communication
  • Templates
  • Push Notifications
  • Auto-Distribution of Work
  • Incoming calls
  • Customer History
  • Analytics & Reporting
  • Customized Reports
  • Multi-Language
  • Personalization
  • Auto-routing and Offline Sync
  • MobileWorker
  • Cloud Security

Samanage FEATURES

  • IT Service Desk
  • Contracts & Licenses
  • Knowledge Base
  • IT Asset Management
  • Self-service Portal
  • Risk Detection
  • Problems & Changes
  • IT Service Catalog
  • SLA Management
  • Reports and API
  • Mobile Access
  • Integrations Suite
  • Tailored dashboard
  • Risks tab
  • Built-in best practices
  • Automatic classification
  • Warranty sync
  • Drag & drop setup
  • QR Audit tool
  • Invisible patches
  • Crowdsource printers
  • No-regrets undo
  • Fewer clicks
  • Snapshot view
  • Always current
Available Integrations

Available Integrations

iTouchVision Customer Service Software integrates with most of the apps that have open-ended connectivity and compatibility. The system is highly configurable to meet the integration and business requirements.

  • Google Apps
  • Zapier
  • Zendesk
  • Citrix GoToAssist Remote Support
  • Okta
  • OneLogin
  • CA SiteMinder and CA CloudMinder
  • Samanage on-premise or cloud REST API
  • QR and barcodes
  • Jira
  • LogMeIn
  • Centrify
  • Salesforce
  • Dropbox
Vendor's Address

Vendor's Address

Unit 7031, 1 Fore St,
London EC2Y 5EJ
UK
117 Edinburgh South
Suite 100, Cary NC 27511
Cost Details

Cost Details

iTouchVision Customer Service Software is priced on quote basis, and you should contact the company to have your monthly subscription calculated. A free trial is also available.

The vendor offers subscription plans on by quote basis. The exact price will depend on the number of agents (ticketing) and devices (asset management) your will need. This allows Samanage to tailor their pricing to your individual needs and ensure you won’t be overpaying for elements you don’t need. It’s also possible to get rates for unlimited assets and agents if you want.

If you want to learn more about their enterprise pricing you can easily request a quote here. There is also a great Samanage 14-day free trial available that should give you a good firsthand impression of the software’s capabilities.

Available pricing plans include:

  • IT Service Desk
  • IT Asset Management
  • Integrated IT Solution
Customer Support

Customer Support

Phone Live Support
Ticket Training
Phone Live Support
Ticket Training
Contact No.

Contact No.

+44-20-70999-266 1.888.250.8971
Available Devices

Available Devices

Windows
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Popular Clients

Popular Clients

Contact Email

Contact Email

Contact@iTouchVision.com support@samanage.com
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QUICK LINKS

QUICK LINKS

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In case you continue having doubts about which app will perform best for your company it might be a sound idea to take a look at each service’s social metrics. These metrics are frequently a sign of how popular every product is and how wide is its online presence. For instance, in case of Facebook Samanage has 2052 likes on their official page while iTouchVision Customer Service profile is liked by 2255 users.