Compare iTouchVision Customer Service vs. SamanageGetting the perfect Customer Support Software product is all about comparing various solutions and figuring out the top program for your specific needs. Our proprietary system gives you a quick look at the general rating of Samanage and iTouchVision Customer Service. For overall quality and performance, Samanage scored 9.6, while iTouchVision Customer Service scored 7.8. On the other hand, for user satisfaction, Samanage earned 98%, while iTouchVision Customer Service earned 97%. Below it's also possible to verify their functionalities, terms, plans, etc. to see which program will be more appropriate for your company. An important aspect to assess is if the software allows you to toggle on/off restrictions on various types of users to protect any confidential company data. Our experts made sure to prepare reviews of all popular Customer Support Software services available out there, but among all the ones we reviewed these three caught our special attention: Samanage, LiveAgent, Freshdesk.
|Monthly payment | Quote-based||Monthly payment | Quote-based|
iTouchVision is a complete IT service management solution, designed to deliver a Single Point of Contact (SPOC), and to respond to the needs of users and IT technicians.
Samanage is the winner of our 2017 Supreme Software Award. It is a cloud-based IT service desk and asset management service that helps you to keep a tighter tab on things.
|Learn more about iTouchVision Customer Service pricing||Learn more about Samanage pricing|
iTouchVision Customer Service Software is priced on quote basis, and you should contact the company to have your monthly subscription calculated. A free trial is also available.
The vendor offers subscription plans on by quote basis. The exact price will depend on the number of agents (ticketing) and devices (asset management) your will need. This allows Samanage to tailor their pricing to your individual needs and ensure you won’t be overpaying for elements you don’t need. It’s also possible to get rates for unlimited assets and agents if you want.
If you want to learn more about their enterprise pricing you can easily request a quote here. There is also a great Samanage 14-day free trial available that should give you a good firsthand impression of the software’s capabilities.
Available pricing plans include:
|List of Features|
List of Features
|USA, UK, Ireland, Canada, South Africa, Europe, International, Asia, Australia, China, Germany, India, Japan, Latin America, Middle-East||USA, UK, Canada, Germany, Japan|
iTouchVision Customer Service Software integrates with most of the apps that have open-ended connectivity and compatibility. The system is highly configurable to meet the integration and business requirements.
| Unit 7031, 1 Fore St, |
London EC2Y 5EJ
| 117 Edinburgh South|
Suite 100, Cary NC 27511
|Types of Customers|
Types of Customers
|Small Business | Large Enterprises | Medium Business||Small Business | Large Enterprises | Medium Business|
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Every time you test different Customer Support Software solutions you shouldn’t just explore their list of features and offered pricing plans. Pay attention to the fact that the service must be meeting your standards and business so the more flexible their offer the better. Check what OSes are supported by Samanage and iTouchVision Customer Service and make sure you will obtain mobile support for whatever devices you work on in your company. You should also find out which languages and geographies are supported, because this may be a deal breaker for many companies.