What is better Salesforce Service Cloud or NetSupport DNA? Getting the best IT Asset Management Software product is all about evaluating various solutions and determining the top software for your specific needs. Our exclusive algorythm gives you a quick look at the general rating of Salesforce Service Cloud and NetSupport DNA. For overall quality and performance, Salesforce Service Cloud scored 9.6, while NetSupport DNA scored 7.5. On the other hand, for user satisfaction, Salesforce Service Cloud earned 97%, while NetSupport DNA earned 100%.
Below you can also look at their functions, terms, plans, etc. to determine what program will be more suitable for your company. An important aspect to assess is if the application can toggle on/off permissions on different types of users to secure any sensitive business data.
People who don't have much time or would like to get a Customer Support Software recommendation from our experts may want to examine these top choices for the current year: Freshdesk Omni, Zendesk, Freshdesk.
Salesforce Service Cloud supports integrations with the following business systems, applications and services:
Autotask
ConnectWise
JIRA
Salesforce Service Cloud
ServiceNow
Zendesk
Oracle Service Cloud
Freshdesk
Freshservice
Desk.com
Help Scout
Cherwell Software
Wrike
SugarCRM
Microsoft Dynamics CRM
Zoho CRM
Netsuite
Autotask
Close.io
ConnectWie
Infusionsoft
Pipedrive
HubSpot CRM
Oracle Sales Cloud
Base CRM
CustomerGauge
Act! Essentials
Sap Hybrid Cloud for Customers
Sage CRM
Bullhorn
Maximizer CRM
Insightly
Microsoft Dynamics GP
Microsoft Dynamics AX
QuickBooks
Freshbooks
Taxify
Sage Intacct
Sage 200
Tipalti
Plaid
Shopify
Volusion
Ecwid
Bigcommerce
Magento
Etsy
Woocommerce
Weebly
SAPAnywhere
Epages
Oracle Eloqua
Marketo
HubSpot Marketing
Act-On
MailChimp
Mailjet
Allbound
Autopilot
Constant Contact
Kissmetrics
Facebook Lead Ads
Campaign Monitor
iContact
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Stanley Black & Decker, Sprouts, Coca-Cola, Activision, Spotify, Aldo
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A cloud-hosted customer service platform designed to allow faster, smarter case resolution. By providing a 360-degree view of each customer, this IT asset management solution enables businesses to quickly resolve issues, thereby driving better user experience and higher customer satisfaction.
NetSupport DNA is an industry-leading and award-winning software. It has a free trial that can be downloaded from the website. Pricing is variable as the product has volume pricing tiers and licenses can be acquired after a one-off payment. Interested organizations can get in touch with a local NetSupport partner.
It may not always be enough to just compare Salesforce Service Cloud and NetSupport DNA against each other. While specific tools, pricing plans and customer comments are all important and should be included when making a final decision, you should also take a look at the recognition and awards won by every product. Frequently a less popular service may turn out to be a great choice that was distinguished with industry awards such as our Exceptional Customer Support Award which proves that despite limited market popularity it’s a worthy rival to the apps that rule the market.
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