Compare Lansweeper vs. Salesforce Service Cloud

A great way to choose the right IT Asset Management Software product for your company is to evaluate the solutions against each other. Here you can compare Salesforce Service Cloud and Lansweeper and see their capabilities compared in detail to help you choose which one is the superior product. Furthermore, you can compare their overall ratings, for instance: overall score (Salesforce Service Cloud: 9.3 vs. Lansweeper: 9.4) and user satisfaction (Salesforce Service Cloud: 97% vs. Lansweeper: 93%). Browse through their varying features and similarities and discover which one outperforms the other. Moreover, imagine your company tomorrow; will your business outgrow the app in the next couple of years? We did our best to review all popular Customer Support Software services that you can find out there, but among all the ones we reviewed these three deserved our special attention: Zendesk, Samanage, Freshdesk.
Product

Lansweeper

VS

Salesforce Service Cloud

VS

Lansweeper screenshot Salesforce Service Cloud screenshot
Pricing Details

Total Score

Our Score

9.4 ?

Our Score

9.3 ?

Client Experience

Client Experience

Client Experience

93% ?

Client Experience

97% ?

Price

Price

$495

$25

Pricing Type

Pricing Type

Free | Annual Subscription | Quote-based Monthly payment
Detailed Review

Detailed Review

Overview

Overview

A scalable and flexible network inventory and IT asset management software that provides companies and IT professionals with the capability to scan computers and devices on their network without the need for deploying agents, automatically perform software inventory and license auditing, organize all their helpdesk communications in one place, and generate rich knowledge base articles and content.
Service Cloud customer service software gives you faster, smarter customer support.
Useful Links
Popular Customers

Popular Customers

DHL, Comcast, Sony Stanley Black & Decker, Sprouts, Coca-Cola, Activision, Spotify, Aldo
Available Support

Available Support

Phone Live Support
Ticket Training
Phone
Ticket Training
Pricing Details

Pricing Details

Learn more about Lansweeper pricing Learn more about Salesforce Service Cloud pricing
Types of Clients

Types of Clients

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers
Integrations

Integrations

Lansweeper supports integration with Active Directory.

Salesforce Service Cloud supports integrations with the following business systems and applications:

  • Planyo
  • SumTotal Maestro
  • SmarterU LMS
  • Freshdesk
  • FinancialForce HCM
  • InGenius
  • Fathom Voice
  • ExpertusOne
  • Desk.com
  • Vocalcom
  • Intuit QuickBase
  • FinancialForce Accounting
  • SightCall
  • Five9
  • Radian6
Devices Supported

Devices Supported

Windows
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Phone No.

Phone No.

+1 917 382 3697 +1-800-667-6389
Languages Supported

Languages Supported

English, German, Spanish, French, Dutch, Portugese English
Company Email

Company Email

sales@lansweeper.com
Company's Address

Company's Address

Lansweeper
Zeelsebaan 83Z
9200 Grembergen
Belgium
The Landmark at One Market, Suite 300
San Francisco, CA 94105
USA
Features

Features

Lansweeper FEATURES

  • PC and Network Inventory
  • IT Asset Management
  • IP Range Scanning
  • Software Inventory and Audit
  • License Compliance Audit
  • Automated Software Deployment
  • Active Directory Management
  • SNMP Network Management
  • Robust Helpdesk And IT Service Ticketing System
  • Knowledge Base Management And Access Control

Salesforce Service Cloud FEATURES

  • Goals, coaching, and rewards for teams
  • Dynamic Knowledgebase
  • Live Agent Web Chat
  • Contract & Entitlement Management
  • Workflow & Approval Automation
  • Agent & Team Collaboration
  • Social Integration
  • Web & Email Case Capture
  • APIs
  • Case Management (Auto-assignment, rules & queues)
  • CTI Integration
  • Asset Management & Product Tracking
  • Role Permissions
  • Customizable Reporting & Analytics
  • Multi-Lingual
  • Customizable Agent Console
  • Mobile
  • Self-Service Community
Pricing Plans

Pricing Plans

Alongside its free edition, Lansweeper is available in three SMB and enterprise pricing packages. The packages can be availed through a yearly sucbription and the pricing depends on the number of features and capabilties you wish to include. Here are the details of its pricing package:

Freeware

  • Free
  • Up To 100 Assets
  • Unlimited Users
  • Free Upgrades
  • Knowledge Base
  • Helpdesk Ticketing
  • 1 Free Helpdesk Agent Included

Standard

  • $495/company/yr. – billed annually
  • Up To 500 Assets
  • Unlimited Users
  • Free Upgrades
  • Knowledge Base
  • Helpdesk Ticketing
  • Software Deployment
  • SQL Server & Database Inventory
  • Email Support
  • 1 Free Helpdesk Agent Included

Professional

  • $995/company/yr. – billed annually
  • Up To 1,000 Assets
  • Unlimited Users
  • Free Upgrades
  • Knowledge Base
  • Helpdesk Ticketing
  • Software Deployment
  • SQL Server & Database Inventory
  • Email Support
  • Help Desk API
  • Hotfixes
  • Guaranteed SLA
  • 1 Free Helpdesk Agent Included

Ultimate

  • Customized Number Of Assets
  • Unlimited Users
  • Free Upgrades
  • Knowledge Base
  • Helpdesk Ticketing
  • Software Deployment
  • SQL Server & Database Inventory
  • Email Support
  • Help Desk API
  • Hotfixes
  • Guaranteed SLA
  • Additional Scanning Servers
  • 1 Free Helpdesk Agent Included

For more information Lansweeper’s Ultimate pricing package, please contact the vendor and request for a quote.

Additional Helpdesk Agents

  • $10/agent/mo. – billed annually ($120/agent/yr.)

Lightning Essentials – $25/user per month (billed annually)

  • Chatter
  • Salesforce Mobile App
  • Files
  • Topics and Recommendations
  • Case Auto-Assignment
  • Web and Email Case Capture
  • Case Email Auto-Response
  • Case Escalation Rules and Queues
  • 1 Service Console App
  • Omni-Channel Routing (Basic)
  • Omni-Channel Supervisor
  • Lead-Contact Account Management
  • Social Customer Service Starter Pack
  • Work Order Management
  • Asset Management and Product Tracking
  • Customizable Reports and Dashboards
  • Opportunity Tracking
  • Track key details about every deal
  • Task Management, Activity Feed
  • Email Integration with Outlook
  • Google Apps Integration
  • Custom Profiles and Page Layouts
  • Lightning App Builder
  • AppExchange App Integration
  • Email Templates
  • Data Storage Per User
  • File Storage Per User
  • Standard Success Plan
  • Online Case Submission (Two-Day Response)

Lightning Professional – $75/user per month (billed annually)

  • All Essentails features, plus:
  • Omni-Channel Supervisor
  • Case Milestone Tracker
  • CTI Integration
  • Orders Management
  • Service Contracts and Entitlements
  • Work Order Management
  • Asset Management and Product Tracking
  • 5 Process Builder (Processes Per Org)
  • Unlimited Custom Applications
  • 3 Record Types (Per Object)
  • 2 Roles and Permissions

Lightning Enterprise – $150/user per month (billed annually)

  • All Professional features, plus:
  • Salesforce Identity
  • Workflow and Approval Automation
  • Offline Access
  • Web Services API
  • 1 Partial Sandbox

Lightning Unlimited – $300/user per month (billed annually)

  • All Enterprise features, plus:
  • Knowledge (Read-Write)
  • Snap-Ins for Live Agent Chat
  • Developer Pro Sandbox
  • 1 Full Sandbox
  • Unlimited Online Training
  • Access to Premier Success Resources
  • 24/7 Toll-Free Support
  • Developer Support
  • Configuration Services
  • Access to Accelerators
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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Please note that even though both Salesforce Service Cloud and Lansweeper may provide a reliable array of features each product might be designed for a different business size. If you are studying different apps you should focus on a company type they are meant for. Certain features could scale up with no problem for big enterprises but if you run a small or mid-sized business it’s often better to avoid paying for advanced functionalities that you might never actually use.