What is better Salesforce Service Cloud or iperceptions? Buying the best Customer Support Software product is all about cross-checking different solutions and identifying the top software for your specific needs. Our proprietary process gives you a brief look at the general rating of Salesforce Service Cloud and iperceptions. For all round quality and performance, Salesforce Service Cloud scored 9.6, while iperceptions scored 7.3. On the other hand, for user satisfaction, Salesforce Service Cloud earned 97%, while iperceptions earned N/A%.
Below you can also look at their functionalities, terms, plans, etc. to see which program will be more suitable for your situation. One critical feature to evaluate is whether the app allows you to enable/disable restrictions on different types of users to protect any sensitive corporate data.
We realize that not all people have enough time to scrutinize a wide range of various solutions, so we prepared a list of suggestions that you may find useful. Our top choices for the Customer Support Software category are: Freshdesk, Freshdesk Omni, Zendesk.
Salesforce Service Cloud supports integrations with the following business systems, applications and services:
Autotask
ConnectWise
JIRA
Salesforce Service Cloud
ServiceNow
Zendesk
Oracle Service Cloud
Freshdesk
Freshservice
Desk.com
Help Scout
Cherwell Software
Wrike
SugarCRM
Microsoft Dynamics CRM
Zoho CRM
Netsuite
Autotask
Close.io
ConnectWie
Infusionsoft
Pipedrive
HubSpot CRM
Oracle Sales Cloud
Base CRM
CustomerGauge
Act! Essentials
Sap Hybrid Cloud for Customers
Sage CRM
Bullhorn
Maximizer CRM
Insightly
Microsoft Dynamics GP
Microsoft Dynamics AX
QuickBooks
Freshbooks
Taxify
Sage Intacct
Sage 200
Tipalti
Plaid
Shopify
Volusion
Ecwid
Bigcommerce
Magento
Etsy
Woocommerce
Weebly
SAPAnywhere
Epages
Oracle Eloqua
Marketo
HubSpot Marketing
Act-On
MailChimp
Mailjet
Allbound
Autopilot
Constant Contact
Kissmetrics
Facebook Lead Ads
Campaign Monitor
iContact
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Stanley Black & Decker, Sprouts, Coca-Cola, Activision, Spotify, Aldo
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A cloud-hosted customer service platform designed to allow faster, smarter case resolution. By providing a 360-degree view of each customer, this IT asset management solution enables businesses to quickly resolve issues, thereby driving better user experience and higher customer satisfaction.
iperceptions supports integrations with the following business systems and applications:
Google Analytics
Tealeaf
ClickTale
Adobe Analytics
Omniture Site Catalyst
Sitecore
Coremetrics
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Chrysler, Comcast, COX, Hasbro, Hyundai
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
iperceptions is reimagining digital customer research by evolving digital analytics, enriching marketing technologies and personalizing experiences in real-time.
Both Salesforce Service Cloud and iperceptions were tested by a panel of independent SaaS experts who conducted a full examination of all crucial elements of each software. Their total score was prepared with unique SmartScore algorithm that provides a separate partial score to each component including: main functionalities, customer support, mobile support, security, client satisfaction and media presence. We are aware that useful features are not the only thing important to a business so we make an effort to pay attention to all aspects of a solution prior to coming up with its final score.
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