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Compare Salesforce Service Cloud vs eQuip! Enterprise Asset Management System

What is better Salesforce Service Cloud or eQuip! Enterprise Asset Management System? Getting the perfect IT Asset Management Software product is all about evaluating different solutions and figuring out the top application for your specific needs. Our unique system will give you a quick look at the general rating of Salesforce Service Cloud and eQuip! Enterprise Asset Management System. For all round quality and performance, Salesforce Service Cloud scored 9.6, while eQuip! Enterprise Asset Management System scored 7.5. On the other hand, for user satisfaction, Salesforce Service Cloud earned 97%, while eQuip! Enterprise Asset Management System earned 100%.

Below it's also possible to verify their features, terms, plans, etc. to determine what program will be more suitable for your needs. One key element to check is if the application can enable and disable restrictions on various types of users to secure any confidential corporate data.

Those of you who don't have much time or could use a Customer Support Software advice from our experts may want to examine these top choices for this year: Freshdesk, Salesforce Service Cloud, Salesforce Essentials.

NOAWARDS
YET

SmartScore™

OUR SCORE 9.6

User Satisfaction

CUSTOMER EXPERIENCE 97%

Pricing

Starting from $25

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Computer Telephony Integration (CTI)
  • Record Types
  • Lead-Contact Account Management
  • Files
  • Salesforce Identity
  • Roles and Permissions
  • Snap-Ins for Live Agent Chat
  • Social Customer Service Pro
  • Knowledge
  • Work Order Management
  • Service Console
  • Customer Community
  • Chatter
  • Community Starter
  • Email Integration with Outlook
  • Advanced Case Management
  • Customer Account Portal
  • Page Layouts
  • Standard Success Plan
  • Asset Management
  • Omni-Channel Supervisor
  • Field Service Dispatch
  • Service Contracts and Entitlements
  • Developer Sandbox
  • Unlimited Online Training
  • Activity Feed
  • Developer Pro Sandbox
  • Topics and Recommendations
  • Data and File Storage
  • Orders Management
  • Omni-Channel Routing
  • Case Auto-Assignment
  • Service Analytics App
  • Social Customer Service Starter Pack
  • Product Tracking
  • Case Milestone Tracker
  • Unlimited Custom Applications
  • Google Apps Integration
  • Custom Profiles
  • AppExchange App Integration
  • Offline Access
  • Lightning App Builder
  • Mobile Messaging (LiveMessage)
  • Case Escalation Rules and Queues
  • Web Services API
  • Opportunity Tracking
  • Workflow and Approval Automation
  • Web and Email Case Capture
  • Task Management
  • Customizable Reports and Dashboards
  • Snap-Ins for Live Video Chat
  • Case Email Auto-Response
  • Advanced Reporting Features
  • Salesforce Mobile App
  • Email Templates

Pricing Info

Salesforce Service cloud offers 4 SMB and enterprise pricing plans billed annually.

Salesforce Essentials – $25/user per month

Out-of-the-box service solution for up to 5 users

  • Chatter
  • Salesforce Mobile App
  • Files
  • Topics and Recommendations
  • Case Auto-Assignment
  • Web and Email Case Capture
  • Case Email Auto-Response
  • Case auto-assignment
  • Case Escalation Rules and Queues
  • 1 Service Console App
  • Omni-Channel Routing (Basic)
  • Omni-Channel Supervisor
  • Knowledge (Read-Only)
  • Knowledge (Read-Write)
  • Lead-Contact Account Management
  • Social Customer Service Starter Pack
  • Customizable Reports and Dashboards
  • Opportunity Tracking
  • Task Management, Activity Feed
  • Email Integration with Outlook
  • Google Apps Integration
  • Custom Profiles and Page Layouts
  • Lightning App Builder
  • AppExchange App Integration
  • Email Templates
  • Data Storage Per User
  • File Storage Per User
  • Standard Success Plan
  • Online Case Submission (Two-Day Response)

Lightning Professional – $75/user per month

Complete service CRM for teams of any size

  • All Essentials plan features, plus:
  • Case Milestone Tracker
  • Computer Telephony Integration (CTI)
  • Orders Management
  • Service Contracts and Entitlements
  • Work Order Management
  • Asset Management & Product Tracking
  • Developer Sandbox
  • 5 Process Builder (Processes Per Org)
  • Unlimited Custom Applications
  • 3 Record Types (Per Object)
  • 2 Roles and Permissions

Included at additional cost:

  • Knowledge (Read-Write)
  • Social Customer Service Pro
  • Web Services API
  • Unlimited Online Training
  • Access to Premier Success Resources
  • 24/7 Toll-Free Support
  • Developer Support
  • Configuration Services
  • Access to Accelerators

Lightning Enterprise – $150/user per month

Customizable CRM for comprehensive service

  • All Professional plan features, plus:
  • Advanced Case Management
  • Advanced Reporting Features
  • Offline Access
  • Web Services API
  • 1 Partial Sandbox
  • Process Builder
  • Salesforce Identity
  • Workflow and Approval Automation
  • Record Types
  • Roles and Permissions

Included at additional cost:

  • Knowledge (Read-Write)
  • Mobile Messaging (LiveMessage)
  • Snap-Ins for Live Agent Chat
  • Snap-Ins for Live Video Chat
  • Social Customer Service Pro
  • Customer Community
  • Customer Account Portal
  • Field Service Dispatch
  • Field Service Technician
  • Field Service Contractor Management
  • Service Analytics App
  • Developer Pro Sandbox
  • Full Sandbox
  • Unlimited Online Training
  • Access to Premier Success Resources
  • 24/7 Toll-Free Support
  • Developer Support
  • Configuration Services
  • Access to Accelerators

Lightning Unlimited – $300/user per month

Unlimited CRM power

  • All Enterprise plan features, plus:
  • Knowledge (Read-Write)
  • Snap-Ins for Live Agent Chat
  • Developer Pro Sandbox
  • 1 Full Sandbox
  • 1 Partial Sandbox
  • Unlimited Online Training
  • Access to Premier Success Resources
  • 24/7 Toll-Free Support
  • Developer Support
  • Configuration Services
  • Access to Accelerators

Included at additional cost:

  • Mobile Messaging (LiveMessage)
  • Snap-Ins for Live Video Chat
  • Social Customer Service Pro
  • Customer Community
  • Customer Account Portal
  • Field Service Dispatch
  • Field Service Technician
  • Field Service Contractor Management
  • Service Analytics App

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Stanley Black & Decker, Sprouts, Coca-Cola, Activision, Spotify, Aldo

Integrations

Salesforce Service Cloud supports integrations with the following business systems, applications and services:

  • Autotask
  • ConnectWise
  • JIRA
  • Salesforce Service Cloud
  • ServiceNow
  • Zendesk
  • Oracle Service Cloud
  • Freshdesk
  • Freshservice
  • Desk.com
  • Help Scout
  • Cherwell Software
  • Wrike
  • SugarCRM
  • Microsoft Dynamics CRM
  • Zoho CRM
  • Netsuite
  • Autotask
  • Close.io
  • ConnectWie
  • Infusionsoft
  • Pipedrive
  • HubSpot CRM
  • Oracle Sales Cloud
  • Base CRM
  • CustomerGauge
  • Act! Essentials
  • Sap Hybrid Cloud for Customers
  • Sage CRM
  • Bullhorn
  • Maximizer CRM
  • Insightly
  • Microsoft Dynamics GP
  • Microsoft Dynamics AX
  • QuickBooks
  • Freshbooks
  • Taxify
  • Sage Intacct
  • Sage 200
  • Tipalti
  • Plaid
  • Shopify
  • Volusion
  • Ecwid
  • Bigcommerce
  • Magento
  • Etsy
  • Woocommerce
  • Weebly
  • SAPAnywhere
  • Epages
  • Oracle Eloqua
  • Marketo
  • HubSpot Marketing
  • Act-On
  • MailChimp
  • Mailjet
  • Allbound
  • Autopilot
  • Constant Contact
  • Kissmetrics
  • Facebook Lead Ads
  • Campaign Monitor
  • iContact

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Cloud-hosted customer service platform for faster, smarter customer support.

Company Email

info@salesforce.com

Contact No.

Company's Address

Salesforce.com, Inc.
The Landmark at One Market, Suite 300
San Francisco, CA 94105
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 7.5

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

By quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Asset Inventory Management
  • Multiple Parameters Organization
  • Inventory Tracking
  • Customizable Asset Fields
  • Parent-Child Relations Support
  • Linked Assets Support
  • Multiple Assets Kits Tracking
  • Assembled Assets Building
  • Standard & Custom Searches
  • Contracts & Images Storage
  • Configurable Out-of-Box Workflows
  • Asset Chain Tracking
  • Property Pass & Hand Receipt Generation
  • Maintenance Schedules & Work Orders
  • Barcodes Support
  • RFID Tags Support
  • Low Energy Bluetooth Tags Support
  • Standard & Custom Reports
  • Integrations

Pricing Info

eQuip! Enterprise Asset Management System has four enterprise pricing option for SaaS, cloud-hosted, and on-premises deployment. The varying asset tiers and pricing models are outlined below for you to find one that is most suitable for your organization.

eQuip! Software as a Service – request enterprise pricing/annual subscription

  • 5,000 Assets
  • 7,500 Assets
  • 15,000 Assets
  • 25,000 Assets
  • Unlimited Assets
  • Form-Based Authentication
  • Single Sign-On with VPN (optional)
  • Firewall Protection
  • Collocation by Virtual Servers
  • Virtual Private Connection to Virtual Backup Servers
  • Shared Servers
  • Up to 100 Concurrent Users

eQuip! with Managed Hosting – Basic – request enterprise pricing/one-off payment

  • 25,000 Assets
  • 100,000 Assets
  • 250,000 Assets
  • Unlimited Assets
  • Form-Based Authentication
  • Single Sign-On with VPN (optional)
  • Firewall Protection
  • Collocation by Virtual Servers
  • Virtual Private Connection to Virtual Backup Servers
  • Hourly Database Backups
  • Dedicated Virtual Server
  • Up to 100 Concurrent Users

eQuip! with Managed Hosting – Single Tenant – request enterprise pricing/one-off payment

  • 25,000 Assets
  • 100,000 Assets
  • 250,000 Assets
  • Unlimited Assets
  • Form-Based Authentication
  • Single Sign-On with VPN (optional)
  • Firewall Protection
  • Encrypted Active & At Rest Data
  • Virtual Applications & Databases
  • Instant Failover Support
  • FEDRAMP Certified Cloud
  • Multiple Virtual Servers
  • 450-10,000 Concurrent Users

eQuip! without Managed Hosting – request enterprise pricing/one-off payment

  • 25,000 Assets
  • 100,000 Assets
  • 250,000 Assets
  • Unlimited Assets

The hosted versions of eQuip! require an annual fee for software maintenance and support.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

eQuip! Enterprise Asset Management System is able to integrate with ERP systems and IT discovery software.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A cost-effective and full-featured enterprise asset management software.

Company Email

sales@e-isg.com

Contact No.

Company's Address

E-ISG Asset Intelligence
3500 Boston St., Suite 316
Baltimore, MD
USA

In the event you continue having doubts about which service will work best for your business it might be a good idea to examine each service’s social metrics. Such metrics are quite often a way to see how popular each software is and how extensive is its online presence.For instance, if you look at Salesforce Service Cloud LinkedIn account you’ll learn that they are followed by 72306 users. In case of eQuip! Enterprise Asset Management System the number of followers on their LinkedIn page is 426.

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