Salesforce Service Cloud

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Pricing:
By quote
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Asset Inventory Management
- Multiple Parameters Organization
- Inventory Tracking
- Customizable Asset Fields
- Parent-Child Relations Support
- Linked Assets Support
- Multiple Assets Kits Tracking
- Assembled Assets Building
- Standard & Custom Searches
- Contracts & Images Storage
- Configurable Out-of-Box Workflows
- Asset Chain Tracking
- Property Pass & Hand Receipt Generation
- Maintenance Schedules & Work Orders
- Barcodes Support
- RFID Tags Support
- Low Energy Bluetooth Tags Support
- Standard & Custom Reports
- Integrations
Pricing Info
Pricing Info
eQuip! Enterprise Asset Management System has four enterprise pricing option for SaaS, cloud-hosted, and on-premises deployment. The varying asset tiers and pricing models are outlined below for you to find one that is most suitable for your organization.
eQuip! Software as a Service – request enterprise pricing/annual subscription
- 5,000 Assets
- 7,500 Assets
- 15,000 Assets
- 25,000 Assets
- Unlimited Assets
- Form-Based Authentication
- Single Sign-On with VPN (optional)
- Firewall Protection
- Collocation by Virtual Servers
- Virtual Private Connection to Virtual Backup Servers
- Shared Servers
- Up to 100 Concurrent Users
eQuip! with Managed Hosting – Basic – request enterprise pricing/one-off payment
- 25,000 Assets
- 100,000 Assets
- 250,000 Assets
- Unlimited Assets
- Form-Based Authentication
- Single Sign-On with VPN (optional)
- Firewall Protection
- Collocation by Virtual Servers
- Virtual Private Connection to Virtual Backup Servers
- Hourly Database Backups
- Dedicated Virtual Server
- Up to 100 Concurrent Users
eQuip! with Managed Hosting – Single Tenant – request enterprise pricing/one-off payment
- 25,000 Assets
- 100,000 Assets
- 250,000 Assets
- Unlimited Assets
- Form-Based Authentication
- Single Sign-On with VPN (optional)
- Firewall Protection
- Encrypted Active & At Rest Data
- Virtual Applications & Databases
- Instant Failover Support
- FEDRAMP Certified Cloud
- Multiple Virtual Servers
- 450-10,000 Concurrent Users
eQuip! without Managed Hosting – request enterprise pricing/one-off payment
- 25,000 Assets
- 100,000 Assets
- 250,000 Assets
- Unlimited Assets
The hosted versions of eQuip! require an annual fee for software maintenance and support.
Integrations
Integrations
eQuip! Enterprise Asset Management System is able to integrate with ERP systems and IT discovery software.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A cost-effective and full-featured enterprise asset management software.
Company Email
sales@e-isg.com
Contact No.
Company's Address
E-ISG Asset Intelligence
3500 Boston St., Suite 316
Baltimore, MD
USA
eQuip! Enterprise Asset Management System Comparisons
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Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Computer Telephony Integration (CTI)
- Record types
- Lead-contact account management
- Files
- Salesforce identity
- Roles and permissions
- Snap-ins for live agent chat
- Social customer service pro
- Knowledge
- Work order management
- Service console
- Customer community
- Chatter
- Community starter
- Email integration with Outlook
- Advanced case management
- Customer account portal
- Custom page layouts
- Standard success Plan
- Asset management
- Omni-channel supervisor
- Field service dispatch
- Service contracts and entitlements
- Developer Sandbox
- Unlimited online training
- Activity feed
- Developer Pro Sandbox
- Topics and recommendations
- Data and file storage
- Order management
- Omni-channel routing
- Case auto-assignment
- Service analytics app
- Social customer service starter pack
- Product tracking
- Case milestone tracker
- Unlimited custom applications
- Google Apps integration
- Custom profiles
- AppExchange app integration
- Offline access
- Lightning App builder
- Case escalation rules and queues
- Web services API
- Opportunity tracking
- Workflow and approval automation
- Web and email case capture
- Task management
- Customizable reports and dashboards
- Case email auto-response
- Advanced reporting features
- Salesforce mobile app
- Email templates
Pricing Info
Salesforce Service cloud offers 4 SMB and enterprise pricing plans billed annually.
Essentials – $25/user per month
- Chatter
- Salesforce mobile app
- Files
- Topics and recommendations
- Case auto-assignment
- Web and email case capture
- Case email auto-response
- Case escalation rules and queues
- Lead-contact account management
- 1 Service console app per org
- Basic omni-channel routing
- Omni-channel supervisor
- Knowledge (read only)
- Knowledge (read-write)
- Computer Telephony Integration (CTI)
- Phone
- Social Customer Service
- Live agent chat (limited functionality)
- Next best action
- Help center
- Customizable reports and dashboards
- Opportunity tracking
- Task management, activity feed
- Email integration with Outlook
- Google Apps integration
- Custom profiles and page layouts
- Lightning App builder
- AppExchange app integration
- Email templates
- Data and file storage per user
- Limited Lightning flow automation
Professional – $75/user per month
- All Essentials plan features except phone, live chat, and help center, plus:
- Service orders
- Service contracts and entitlements
- Work order management
- Asset management and product tracking
- Unlimited custom applications
- Developer Sandbox
- 2 Roles and permissions per org
- 3 Record types per object
Available add-ons:
- Knowledge (read-write) – $75/user/month
- Web services API – $25/user/month
- Developer Pro Sandbox
Enterprise – $150/user per month
- All Essentials and Professional plan features except phone, plus:
- Service console apps
- Advanced case management
- Advanced reporting features
- Offline access
- Web services API
- Lightning flow automation (unlimited)
- Roles and permissions
- Record types (per object)
- Salesforce identity
- Workflow approval
Available add-ons:
- Knowledge (read-write) – $75/user/month
- Chat (live agent) – $75/user/month
- Developer Pro Sandbox
- Full Sandbox
Unlimited – $300/user per month
- All Enterprise plan features, plus:
- Knowledge (read-write)
- Chat (live agent)
- Developer Pro Sandbox
- 1 Full Sandbox per org
- 24/7 Support and configuration services
Integrations
Salesforce Service Cloud supports integrations with the following business systems, applications and services:
- Autotask
- ConnectWise
- JIRA
- Salesforce Service Cloud
- ServiceNow
- Zendesk
- Oracle Service Cloud
- Freshdesk
- Freshservice
- Desk.com
- Help Scout
- Cherwell Software
- Wrike
- SugarCRM
- Microsoft Dynamics CRM
- Zoho CRM
- Netsuite
- Autotask
- Close.io
- ConnectWie
- Infusionsoft
- Pipedrive
- HubSpot CRM
- Oracle Sales Cloud
- Base CRM
- CustomerGauge
- Act! Essentials
- Sap Hybrid Cloud for Customers
- Sage CRM
- Bullhorn
- Maximizer CRM
- Insightly
- Microsoft Dynamics GP
- Microsoft Dynamics AX
- QuickBooks
- Freshbooks
- Taxify
- Sage Intacct
- Sage 200
- Tipalti
- Plaid
- Shopify
- Volusion
- Ecwid
- Bigcommerce
- Magento
- Etsy
- Woocommerce
- Weebly
- SAPAnywhere
- Epages
- Oracle Eloqua
- Marketo
- HubSpot Marketing
- Act-On
- MailChimp
- Mailjet
- Allbound
- Autopilot
- Constant Contact
- Kissmetrics
- Facebook Lead Ads
- Campaign Monitor
- iContact
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Stanley Black & Decker, Sprouts, Coca-Cola, Activision, Spotify, Aldo
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A cloud-hosted customer service platform designed to allow faster, smarter case resolution. By providing a 360-degree view of each customer, this IT asset management solution enables businesses to quickly resolve issues, thereby driving better user experience and higher customer satisfaction.
Company Email
info@salesforce.com
Contact No.
Company's Address
Salesforce Tower, 415 Mission Street, 3rd Floor
San Francisco, CA 94105
USA
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All the data, information and experiences that we offered in this analysis were collated from official company websites, promotional resources available online, real-life experience from real customers as well as our individual everyday use of each product by an expert. We put a lot of effort to thoroughly test every software, so we not only examine it ourselves, but we also match our observations with experiences of other users from the B2B community.
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