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Compare SAP CRM vs. Salesforce CRM

Specific companies demand different types of CRM Software. To understand well which service suits you, consider comparing various alternatives feature by feature an taking into consideration their terms and prices. Furthermore, you may get a quick idea of their overall efficiency and customer feedback by checking our smart scoring system. The results are: Salesforce CRM (9.5) vs. SAP CRM (9.0) for overall quality and performance; Salesforce CRM (99%) vs. SAP CRM (99%) for user satisfaction rating. Check out their strong and weaker points and find out which software is a better choice for your company. A simple, practical tactic is to write the pros and cons of both applications next to each other and see which solution comes on top. At this time, the most significant solutions in our CRM Software category are: HubSpot CRM, Salesforce CRM, Freshsales.
Comparison

SAP CRM

VS

Salesforce CRM

VS

SAP CRM screenshot Salesforce CRM screenshot
Pricing Details

Our Score

Our Score

9.0 ?

Our Score

9.7 ?

Client Experience

Client Experience

Client Experience

99% ?

Client Experience

99% ?

Cost

Cost

by quote

$25

Pricing Model

Pricing Model

Quote-based Monthly payment | Annual Subscription
Complete Review

Complete Review

Overview

Overview

A customer relationship and engagement platform built to greatly enhance your engagement capabilities and enable you to provide personalized customer experience.
Salesforce CRM is a software app that lets you track all customer information and interactions in one location to follow more leads.
Useful Links
Vendor Email

Vendor Email

info@salesforce.com
Prominent Clients

Prominent Clients

Purchasing Power, Pregis, National Hockey League (NHL) Time Warner Cable, Dell, American Red Cross, Comcast, Wells Fargo
Devices Supported

Devices Supported

Windows
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Pricing Details

Pricing Details

Learn more about SAP CRM pricing Learn more about Salesforce CRM pricing
Support Types

Support Types

Phone Live Support
Ticket Training
Phone
Ticket Training
Phone No.

Phone No.

+1-800-872-1727 1-800-667-6389
Pricing Info

Pricing Info

Contact SAP CRM for enterprise pricing information and other product details. You can also submit a request for a free trial to see if the software is a perfect fit for your business.

Salesforce CRM offers four SMB and enterprise pricing plans billed annually. Give the details a look, and select your plan. You can also test Salesforce with a free demo version of the software. Start your free demo of Salesforce here.

Lightning Essentials – $25/user/month

  • Account & Contact Management
  • Opportunity Management
  • Lead Management
  • Web-to-Lead Capture
  • Email Templates
  • Task Management
  • Activity Feed
  • Salesforce Mobile App (with Offline Functionality)
  • Chatter
  • Files
  • Configurable Reports and Dashboards
  • Case Auto-Assignment
  • Case Management
  • AppExchange
  • Lightning App Builder
  • Einstein Activity Capture
  • Data and File Storage per User
  • Inbox Mobile and Desktop Apps
  • Unlimited Online Training
  • Online Case Submission
  • Standard Success Plan

Lightning Professional – $75/user/month

  • All Features of Lightning Essentials, plus…
  • Lightning for Gmail/Outlook
  • Topics and Recommendations
  • Developer Sandbox
  • Lead Assignment and Routing
  • Mass Email
  • 2 Roles and Permission, Profiles and Page Layouts
  • 1 Sales Console App
  • 3 Record Types per Object
  • 5 Process Builder per Org
  • Rules-Based Lead Scoring
  • Person Accounts
  • Order
  • Lightning Sync
  • Products and Price Books
  • Quotes
  • Contracts
  • Google Apps Integration
  • Duplicate Blocking
  • Campaign Management
  • Forecasting Mobile App
  • Lead Registration
  • 3 Campaign Influence
  • Collaborative Forecasting
  • Knowledge (read-only)

Lightning Enterprise – $150/user/month

  • All Features of Lightning Professional, plus…
  • 5 Campaign Influence
  • Sales Teams
  • Calendar
  • Opportunity Score
  • Forecasting: Custom Opportunity Fields
  • Opportunity Splits
  • Enterprise Territory Management
  • Advanced Reporting Features
  • Lightning Platform
  • Unlimited Process Builder per Org
  • Workflow and Approval Automation
  • Unlimited Roles and Permissions, Record Types per Object, Configurable Profiles and Page Layouts
  • 1 Partial Sandbox
  • Web Services API

Lightning Unlimited – $300/user/month

  • All Salesforce CRM Features and Capabilities
Types of Clients

Types of Clients

Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers
Contact Address

Contact Address

3999 West Chester Pike
Newtown Square, PA 19073
USA
Salesforce.com, Inc.
The Landmark at One Market
Suite 300
San Francisco, CA 94105
USA
Languages

Languages

English, Dutch English, Spanish, French, Italian, Dutch, Portugese, Swedish
List of Features

List of Features

SAP CRM FEATURES

  • Lead Management
  • Sales Force Automation
  • Contact History
  • Contact Management
  • Document Management
  • Sales Reports
  • Time Tracking
  • Pipeline Management
  • Email Marketing
  • Partner Management

Salesforce CRM FEATURES

  • Account and Contact Management
  • Opportunity Management and Score
  • Lead Management
  • Sales Data
  • File Sync
  • File Sharing
  • Sales Forecasting
  • Salesforce Mobile App
  • Contact Manager
  • Real-Time Visibility
  • Drag-and-Drop Interface
  • Dashboards
  • Visual Workflow
  • Multi-Currency Support
  • In-Line Editing
  • Lead Assignment and Routing
  • Rules-Based Lead Scoring
  • Einstein Lead Scoring
  • Web-to-Lead Capture
  • Campaign Management
  • Duplicate Blocking
  • Mass Email
  • Salesforce Engage
  • Email Templates
  • Campaign Influence
  • Einstein Activity Capture
  • Calendar
  • Sales Console App
  • Enterprise Territory Management
  • Opportunity Splits
  • Salesforce CPQ and Billing
  • Contracts, Orders, Quotes, Products, and Price Books
  • Chatter, Files, Topics, and Recommendations
  • Case Management
  • Lightning Bolt Solutions
  • Partner Communities
  • Lead Registration
  • Roles and Permissions
  • Process Builder
  • Lightning Platform
  • Web Services API
  • Google Apps Integration
  • File Storage Per User
  • Sandbox
Integrations

Integrations

No information available.

Salesforce CRM integrates with the following business systems and applications:

  • Force.com
  • Heroku
  • ExactTarget Fuel
  • Third-party apps at Salesforce AppExchange
  • Service Cloud
  • Marketing Cloud
  • Pardot,
  • Desk.com
  • Analytics Cloud
  • Data Cloud
  • JIRA
  • Freshdesk
  • FinancialForce
  • LeadExec
  • Samanage
  • Zuora
  • Zendesk
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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Both Salesforce CRM and SAP CRM were reviewed by a group of reliable SaaS experts who carried out a full examination of all core aspects of each product. Their ultimate rating was prepared using our unique SmartScore model which provides a separate partial score to each component including: main functionalities, customer support, mobile support, security, user satisfaction and reviews in other media. We know useful features are not the only thing essential to a business so we make sure we pay attention to all aspects of a app prior to calculating its final score.