What is better Salesforce LiveMessage or SupportDesk? When you compare Salesforce LiveMessage and SupportDesk, it is possible to see which Customer Support Software product is the better option. This ensures that your enterprise can get the most productive and efficient software. You can examine the details, such as available tools, pricing, plans offered by each vendor, offer conditions, and more
We also let you check their overall scores to know which one appears to be more beneficial for your firm. Salesforce LiveMessage has 8.9 points for overall quality and 100% rating for user satisfaction; while SupportDesk has 7.4 points for overall quality and 100% for user satisfaction. You can also check which vendor is more reliable by sending an email request to both vendors and see which vendor replies faster.
At the moment, the most popular solutions in our Customer Support Software category are: Freshdesk, Zendesk, Freshdesk Omni.
Pricing of Salesforce LiveMessage starts at $75/user/month. It is part of the Salesforce Service Cloud suite as an add-on for the Lightning Enterprise ($150/user/month) and Lightning Unlimited ($300/user/month) Editions. For accurate pricing information for your business, contact the vendor for a quote.
SupportDesk by House on The Hill offers three pricing options for those who prefer an on-demand setup and another three product packages for users who opt for the On-Site structure.
Foundation – $30/month (On-Demand) / $770 (Onsite)
Ideal for small businesses in need of small scale customer service capabilities
Ticket Logging
Customer Database
Contact Database
Knowledgebase
QuickCalls
QuickViews
Workflow and Escalation Module*
Mobile & Tablet Support
Attach Documents
Noticeboard/News Feed
Professional – $45/month (On-Demand) / $1,200 (Onsite)
Almost as essential as functionalities and customer support quality are pricing packages made available by Salesforce LiveMessage and SupportDesk. Although cost should not be the sole aspect it’s definitely an important thing to consider. You should expect a flexible pricing plan that can be matched with your team size and painlessly scaled up every time your business develops. Be sure that you don’t pick pricing plans that have extra tools that you won’t find useful and always make an effort to contact with the vendor directly because enterprises can usually count on more affordable prices. You should also try out a free trial or demo of each product to spend at least some time working with it. It’s a valuable experience that doesn’t need you to pay any money and offers a solid overview of what it’s like to work with Salesforce LiveMessage and SupportDesk.
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