What is better SABIO or Zoho Desk? There is a wide range of Knowledge Management Software products in the market these days. The simplest way to find out which product fits your needs best is to examine them side by side. As an example, here you can review SABIO and Zoho Desk for their overall score (8.0 vs. 9.0, respectively) or their user satisfaction rating (98% vs. 100%, respectively).
You can even review their capabilities and pricing stipulations as well as other helpful facts below. When matching products make sure to check their related features and mark their distinctive elements to have a clearer picture of both deals. What is more remember to evaluate secondary issues such as security, backup, intuitiveness, and customer support.
Our experts made sure to prepare reviews of all popular Knowledge Management Software services that you can find out there, but among them these three deserved our special attention: Zendesk, Zendesk, ServiceNow Knowledge Management.
SABIO offers three options for enterprise pricing whose fees you can pay monthly or annually. The packages and their inclusions are outlined below to help you decide which one is the best for your organization.
SABIO Team – $10.00/user/month or $8.00/user/month/annual billing
Full-Text Search
Auto-Suggest
Drill-Down/Facets
Self-Learning
Document Search
Smart Tree
5 Maximum Views
Standard Set of Rights
Contacts
Ratings
Archiving
Versioning
Templates
Messaging
Suggestion & Validation Workflows
Standard Themes
Data Security
SABIO Business – $14.00/user/month or $12.00/user/month/annual billing
Zoho Desk offers three priced packages plus a free version packed with basic business support features. A 15-day trial with no credit card requirement is also available for businesses and individuals who want to take Zoho Desk for a spin.
Free
3 Agents
Email Inbox & Web-form
Work Modes
Customizable Help Center
Knowledge Base
Community Forums
Re-Branding
Domain Mapping
Priority SLAs
Basic Reports
Agent Dashboards
Manager Dashboards
Ticket Overview Dashboard
The Team Feed
Remote Support (for one user)
Standard – $18/agent/month (billed monthly) or $12/agent/month (billed annually) plus tax, as applicable
All Free features plus:
Social & Community Channels
Product Based Ticket Management
Help Center Themes Gallery
Public Knowledge Base
SLAs & Escalations
Workflow, Assignment & Supervise Rules
Customer Happiness Ratings
Reports & Dashboards
Work Modes for Tickets
Marketplace Extensions & Integrations
ASAP – Embeddable Self Service
24×5 Phone Support
Add-On ( ₹300/Light Agent)
Professional – $30/agent/month (billed monthly) or $20/agent/month (billed annually) plus tax, as applicable
All Standard features plus:
Multi-department Ticketing
Team Management
Telephony
Automatic Time Tracking
Blueprint – Basic Process Management
Round Robin Ticket Assignment
Agent Collision
Tasks, Events & Call Activities
Ticket Templates
Private Marketplace Extensions
SLA Dashboards
Ticket Sharing
Mobile SDK
24×5 Chat Support
Add-On ( ₹300/Light Agent)
Enterprise – $45/agent/month (billed monthly) or $35/agent/month (billed annually) plus tax, as applicable All Professional features plus:
Zoho Desk integrates with the following business systems and applications:
Zoho CRM
Zoho Reports
Zoho Projects
Zoho Creator
Salesforce
Microsoft
Customer Thermometer
Twilio
G Suite
RingCentral
Facebook
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
CoffeeRocket, WesTel International, Hibner
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Zoho Desk is a support desk platform that helps you deliver top quality customer support with tools that increase agent productivity and improve analytic operations. Equipped with robust reporting tools and analytics, managers can keep track of their agents’ KPIs and address performance issues and make data-driven decisions.
If you continue having second thoughts about which service will perform best in your case it may be a sensible idea to check out each service’s social metrics. Such metrics are quite often an indicator of how popular each product is and how extensive is its online presence.For instance, if you analyze SABIO LinkedIn account you’ll see that they are followed by 107 people. In case of Zoho Desk the volume of followers on their LinkedIn page is 47295.
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