What is better RingCentral or Freshdesk Contact Center? You have so many Business Phone Systems alternatives in today’s market that choosing the right product may be confusing. On our comparison page, you can easily evaluate the features, terms and conditions, available plans, and more details of RingCentral and Freshdesk Contact Center.
You can examine their score (9.7 for RingCentral vs. 9.2 for Freshdesk Contact Center) and user satisfaction level (99% for RingCentral vs. 100% for Freshdesk Contact Center). The scores and ratings give you a general idea how both these software products perform. In addition, check if the solution can integrate with existing business apps to promote greater productivity.
Users who are pressed for time or would like to get a Business Phone Systems suggestion from our experts may want to examine these top choices for the current year: Comcast Business VoiceEdge®, Axon Virtual PBX, RingCentral.
RingCentral MVP offers the following SMB and enterprise pricing plans for users to choose from. You may check out their free 14-day trial to try their premium features for a maximum of 5 users with 50-minute talk time each. Once the trial is done, you may cancel or opt for any of the plans below.
Core – $20 per user per month (billed annually)
Unlimited domestic calling
SMS and MMS
IVR
Google, Microsoft apps, and access to APIs
Single sign-on
Analytics for IT administrators
HD video and audio conferencing
Advanced – $25 per user per month (billed annually)
Everything in Core+
Auto call recording
Advanced call monitoring and handling
Multi-site management
Access to Salesforce, Zendesk, and 300+ apps
Internet fax
Essential business analytics
Ultra – $35 per user per month (billed annually)
Everything in Advanced+
Unlimited video, whiteboards, messaging
Customizable business insights
Unlimited file-sharing
Unlimited storage for files and recordings
Enhanced business analytics suite with expanded storage
For businesses with more than 50 users, you may contact the vendor for a custom quote.
RingCentral MVP supports integrations with the following business systems and applications:
Salesforce
Chorus.ai
ThetaLake
Google
Office 365
Zendesk
Outlook
Skype for Business
Microsoft Dynamics
Zapier
Piesync
Oracle
HubSpot
Pipedrive
Insightly
Zoho CRM
Playvox
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
BMW, Deep South, Smart Warehousing
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
RingCentral Office won our Best Phone System award as well as the Expert’s Choice Award. It's a perfect cloud phone system designed to make business communications easier. With RingCentral, you can use just one phone solution for engaging in voice communications, as well as organizing online business meetings and conferences.
Freshdesk Contact Center’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.
Freshcaller is a young, yet very promising call center and multi-level IVR solution that allows users to restructure and modernize their cloud-hosted support systems. It is primarily designed for SME use. The user interface is very intuitive and it is fitted with comprehensive features like interaction history and call recording.
Every time you research various Business Phone Systems software you shouldn’t simply analyze their list of features and offered pricing packages. Consider that the app should be meeting your work processes and company so the more flexible their offer the better. Check which systems are supported by RingCentral and Freshdesk Contact Center and be certain you will get mobile support for whichever devices you work on in your company. You should also learn which languages and countries are supported, as this may be a critical factor for many businesses.
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