Compare RingCentral vs Vocalcom Cloud Contact Center

RingCentral offers the following SMB and enterprise pricing plans for users to choose from. You may check out their free 15-day trial to try their premium features for a maximum of 5 users with 50-minute talk time each. Once the trial is done, you may cancel or opt for any of the plans below. It’s worth noting that the cost of the plan is based on the number of users. The more users you have, the lesser the amount of the monthly plan.

Essentials – starting from $19.99/month/user

• Billed annually
  • 2-10 users – $19.99/month/user
  • 1 user – $29.99/month/user
• Billed monthly
  • 2-10 users – $29.99/month/user
  • 1 user $39.99/month/user
• Up to 10 users
• Toll-free or local number
• 100 toll-free minutes/month
• 4 people video conferencing

Standard – starting from $19.99/month/user

• Billed annually
  • 1,000-9,999 users – $19.99/month/user
  • 100-999 users – $22.99/month/user
  • 2-99 users – $24.99/month/user
  • 1 user – $34.99/month/user
• Billed monthly
  • 1,000-9,999 users – $29.99/month/user
  • 100-999 users – $32.99/month/user
  • 2-99 users – $34.99/month/user
  • 1 user – $49.99/month/user
• Unlimited users
• Toll-free or local number
• 1,000 toll-free minutes/month
• 4 people video conferencing
• Unlimited internet fax

Premium – starting from $29.99/month/user

• Billed annually
  • 1,000-9,999 users – $29.99/month/user
  • 100-999 users – $32.99/month/user
  • 2-99 users – $34.99/month/user
  • 1 user – $44.99/month/user
• Billed monthly
  • 1,000-9,999 users – $39.99/month/user
  • 100-999 users – $42.99/month/user
  • 2-99 users – $44.99/month/user
  • 1 user – $54.99/month/user
• Unlimited users
• Toll-free or local number
• 2,500 toll-free minutes/month
• 50 people video conferencing
• Unlimited internet fax
• Automatic call recording

Ultimate – starting from $39.99/month/user

• Billed annually
  • 1,000-9,999 users – $39.99/month/user
  • 100-999 users – $42.99/month/user
  • 2-99 users – $49.99/month/user
  • 1 user – $59.99/month/user
• Billed monthly
  • 1,000-9,999 users – $49.99/month/user
  • 100-999 users – $52.99/month/user
  • 2-99 users – $59.99/month/user
  • 1 user – $69.99/month/user
• Unlimited users
• Toll-free or local number
• 10,000 toll-free minutes/month
• 75 people video conferencing
• Unlimited internet fax
• Automatic call recording
• Voicemail-to-text

For businesses with more than 10,000 users, you may contact the vendor for a custom quote.

Vocalcom offers four packages:

Click2Start: €65/concurrent user/month (billed annually)

• €75 billed per month or €0.035 billed per minute
• Up to 25 agents
• WebRTC-enabled. Your agents can be located anywhere
• Tight IVR/ACD integration
• Configurable call recording
• Supervisor portal on-the-go

Business Plus: €99/concurrent user/month (billed annually)

Everything in Click2Start, Plus:

• CRM auto-sync
• Dynamic routing (CLID or data-driven and CRM-based)
• Click-to-call back from the web
• Power and predictive dialing
• All-in-one KPIs, analytics, and reporting

Entreprise: €145/concurrent user/month (billed annually)

Everything in Business+, plus:

• Routing using full context
• Unlimited email, chat, and social accounts
• Omni-channel real time SLA management
• Real-time customer surveys
• Disaster recovery

Premium: €250/concurrent user/month (billed annually)

Everything in Entreprise, plus:

• Quality and customer experience management
• Workforce Management (WFM)
• Speech and text analytics
• Sales acceleration platform
• Dedicated account manager