What is better REVE Chat or ScreenConnect? If you’re having a hard time selecting the best Customer Support Software product for your company, it’s a good idea to compare the available software and discover which one offers more advantages. For instance, here you can review REVE Chat (overall score: 8.0; user rating: 98%) vs. ScreenConnect (overall score: 9.0; user rating: 96%) for their overall performance.
It's also possible to see which one provides more functions that you need or which has better pricing plans for your current budget constraints. Working with a clear table to compare their features will significantly boost the odds of obtaining the right product for your company. Look closely at other areas of the software like ease-of-use, adaptability, scalability, and pricing options.
In the event you need to quickly find the best Live Chat Software according to our experts we recommend you examine these products: Pipedrive, Vision Helpdesk, Zendesk.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
Almost as important as features and customer support level are pricing options offered by REVE Chat and ScreenConnect. While pricing should not be the only factor it’s definitely a key thing to consider. You should expect a flexible pricing package that can be matched with your company size and painlessly scaled up if your business develops. Make sure you don’t choose pricing plans that include extra tools that you won’t find a use for and always try to get in touch with the vendor directly as big companies can frequently benefit from special pricing. You should also try out a free trial or demo of every product to spend at least some time on actual work with the system. It’s a useful experience that doesn’t need you to invest any money and gives you a reliable overview of what it feels like to work with REVE Chat and ScreenConnect.
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