What is better Rescue by LogMeIn or Help Scout? When looking for the ideal Help Desk Software for your enterprise it is recommended that you compare the functions, prices, along with other critical details concerning the product and vendor. Here, you can examine the similarities and discrepancies between Rescue by LogMeIn (overall score at 7.4 and user satisfaction at N/A%) and Help Scout (overall score at 8.9 and user satisfaction at 98%).
It's also possible to examine their specific modules, like tools, plans, costs, terms, etc. Similarly, read the terms closely for information on hidden costs, such as, installation, separate helpdesk support, upgrade fees, cloud storage fees, and more.
Those of you who don't have much time or would like to get a suggestion from our experts might want to try out these top choices for this year: .
Rescue by LogMeIn offers two distinct packages designed to address different needs and budgets. A free trial period is also offered for those who want to take Rescue for a spin.
Rescue by LogMeIn supports integrations with the following business systems and applications:
Salesforce.com
ServiceNow
ConnectWise
BoldChat
Zendesk
Autotask
FreshDesk
BMC Software
Spiceworks
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Fuji Xerox, Symantec, Geek Squad, Telenor
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful, easy-to-use remote support solution comprised of three main components: a Technician Console, a Customer Applet, and an Administration Center.
Help Scout offers three SMB and enterprise pricing plans, including a free one intended for startups and small businesses. A 15-day free trial is available for all plans.
Basic – $12/user per month or $8/user per month (billed annually)
Up to 10 Users
Unlimited messages & storage
1 Mailbox
1 Docs knowledge base
Reports (30 days of history)
Saved Replies
Beacon
Following
@mentions
Outstanding 24×6 Support
No Help Scout branding
iOS & Android App
Two-factor authentication
Standard – $20/user per month or $15/user per month (billed annually)
Unlimited Users
Unlimited messages & storage
5 Mailboxes
1 Docs knowledge base
All Basic features, plus:
Workflows
Satisfaction Ratings
Office Hours
50+ integrations
API Access
Plus – $35/user per month or $27/user per month (billed annually)
When you select a product that you are sure will be an actual asset for your business you shouldn’t only limit yourself to what reviewers have to say about it. Very often individual experience with the product may be different, depending on your own goals and work processes. That’s why in our reviews we also offer our User Satisfaction Rating for every app to give you an immediate impression of how actual users of Rescue by LogMeIn and Help Scout evaluate their experience with the app. Our algorithm is based on detailed analysis of product mentions on other websites, social media as well as blogs, so you will get a full and credible overview of what other users think about each software. In this example Rescue by LogMeIn has a total satisfaction rating at N/A% while for Help Scout 98% of people claim they had an enjoyable experience with it.
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