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Compare Desk.com vs. Remedyforce

To make sure you find the most efficient and productive Help Desk Software for your firm, you should compare products available on the market. For instance, here you can match Remedyforce’s overall score of 8.1 against Desk.com’s score of 9.4. You can even evaluate their general user satisfaction: Remedyforce (83%) vs. Desk.com (90%). What’s more, you can assess their pros and cons feature by feature, including their offered terms and rates. By comparing products you are more likely to pick the best software for your business. Of course you must understand your unique needs to realize which software matches those needs. Users who don't have much time or need a Customer Support Software suggestion from our team may want to examine these top choices for this year: Zendesk, Freshdesk, Salesforce Essentials.
Product

Desk.com

VS

Remedyforce

VS

Desk.com screenshot Remedyforce screenshot
Pricing Page

Total Score

Our Score

8.8 ?

Our Score

8.1 ?

Client Experience

Client Experience

Client Experience

90% ?

Client Experience

83% ?

Price

Price

$20

by quote

Pricing Model

Pricing Model

Monthly payment | Annual Subscription Quote-based
Detailed Review

Detailed Review

General Info

General Info

Powerful and comprehensive CRM solution that integrates well with other Salesforce products.
Remedyforce is built on the Salesforce Force.com platform to deliver high-speed IT and business service management.
Useful Links
Devices Supported

Devices Supported

Windows
Android
iPhone/iPad
Mac
Web-based
Windows
Mac
Web-based
Vendor Email

Vendor Email

info@desk.com
Company's Address

Company's Address

501 2nd St. Suite 350
San Francisco, CA 94107
USA
Prominent Clients

Prominent Clients

Diamond Candles, Greenvelope, Roomorama, Yelp, Snap Engage, Dwolla, StockTwits, Page Lever,Sticker Mule, Vimeo, Big Cartel, SK Songkick, Wunderkinder, Mixergy, Metalab, Utz, Media Piston, SoundCloud, DuckDuckGo, Zaarly, One King's Lane, DirectTV FotoMoto, Klout, Remeber the Milk Fitbit, The Little App Factory
Available Languages

Available Languages

English English
Support Types

Support Types

Phone
Phone
Ticket
Types of Clients

Types of Clients

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business
List of Features

List of Features

Desk.com FEATURES

Universal Inbox
  • Email
  • Twitter/Facebook
  • Live chat window
  • Phone
  • Community discussions
Case management
  • Case filters and business rules to organize priorities and queues
  • Escalation and case tracking
  • Labels and notes for sorting
Support Center
  • Custom branding
  • Content management for non-IT user
  • Multi-brand support
Productivity
  • Business rules for auto tasking
  • Macros to perform simultaneous actions
  • Bulk updating
  • Reward system
Customer profiles
  • Customer history in one place
  • Salesforce integration
Business insights
  • Preconfigured reports
  • Agents performance reports
  • Customizable reports
Multi-lingual support
  • 36 languages including English, Spanish, Chinese and Portuguese variations
Mobile
  • iOS
  • Android
  • BlackBerry
  • Mobile browser

Remedyforce FEATURES

  • Incident & Problem Management
  • Change Management
  • CMDB & Configuration Management
  • Asset Management
  • Client Management
  • Release Management
  • Chat
  • Multi-Channel Self-Service
  • Service Catalog
  • Mobile Apps for IT & the Business
  • Service Level Management
  • Dashboards & Analytics
  • Reporting
  • Social Collaboration with Chatter
  • ITIL Best Practices and Smart Practices
  • Knowledge Management
  • Surveys
Pricing Plans

Pricing Plans

Desk offers three SMB and enterprise pricing plans, and a free trial users can check to familiarize with its features and functions. You can upgrade/downgrade at any time, but your prepaid plan cannot be credited or refunded in the case of downgrade. You can pay monthly or annually. Visa, Amex and MasterCard accepted.

Give the details a look, and select the best plan for your company:

Standard – $20/month (billed annually)

  • Multi-channel support
  • Self-service support
  • Agent productivity tools
  • Support performance reporting
  • Knowledge base
  • Workflow and automation
  • Desk.com support
  • Easy integrations

Pro – $60/month (billed annually)

  • All features from the Standard plan
  • Desk Connect for Salesforce
  • Advanced reporting and analytics
  • Multibrand self-service support
  • Open CTI (telephony)
  • Native CSAT scores
  • More multilingual support
  • Customize page layouts

Business – $100/month (billed annually)

  • All features from the Pro plan
  • Custom interactive dashboards
  • Advanced integrations and workflow
  • Custom agent roles & permissions
  • Customer Health Monitor
  • SSO for agents & admins
  • Unlimited multibrand support
  • Unlimited page layouts

Pricing is available on a quote basis. Contact Remedyforce directly for more pricing information.

Pricing Page

Pricing Page

Learn more about Desk.com pricing Learn more about Remedyforce pricing
Available Integrations

Available Integrations

Add-Ons

  • Content Rating for Support Center
  • Contact Form for Support Center

Integrations

  • Salesforce
  • MailChimp
  • CampFire
  • TalkDesk
  • Twilio
  • flowdock
  • Atlassian HipChat
  • PagerDuty
  • GTalk
  • Web Hooks
  • JIRA
  • HipMob
  • UserLike
  • Zapier
  • Klaviyo
  • Zenbox
  • Snap Engage
  • Live Chat
  • Olark
  • Lexity
  • Cloud Work
  • Right Signature
  • Nicereply
  • Verbalize it
  • Cirrus Insight
  • Viral Heat
  • Customer Thermometer
  • Panorama 9
  • Preact
  • REST APIs to integrate your own apps
  • Bomgar
  • BMC Client Management
  • Salesforce
  • Single Sign-On
  • RightAnswers
  • Workday
  • Shopify
  • Infravision
  • Chatter
  • Column
  • ScriptRock
  • ServiceNow
Phone Number

Phone Number

+1-877-226-9212 1‑855‑834‑7487
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QUICK LINKS

QUICK LINKS

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Both Remedyforce and Desk.com were tested by a panel of independent SaaS experts who conducted a full examination of all important elements of every solution. Their ultimate score was calculated by means of unique SmartScore model that calculates a separate partial score to each component such as: main features, client support, mobile device support, security, customer satisfaction and media presence. Here at FinancesOnline we know useful features are not the only thing essential to a business so we make an effort to pay attention to all sides of a service prior to calculating its final rating.