Compare Re:Desk vs. Desk.com

There are many Help Desk Software products out there today. The ideal way to find out which app fits your needs best is to check them side by side. For example, here you can compare Re:Desk and Desk.com for their overall score (8.0 vs. 9.4, respectively) or their user satisfaction rating (N/A% vs. 90%, respectively). You can also examine their features and pricing conditions and other helpful details below. When matching products make sure to examine their similar advantages and mark their differences to get a clearer picture of both deals. What is more keep in mind to assess secondary issues like security, backup, intuitiveness, and customer support. Our team put a lot of effort to prepare reviews of all popular Service Desk Software products offered out there, but among them these three deserved our special attention: Freshservice, Zendesk, Samanage.
Compare

Re:Desk

VS

Desk.com

VS

Re:Desk screenshot Desk.com screenshot
Pricing Page

Our Score

Our Score

8.0 ?

Our Score

9.4 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

N/A% ?

Client Satisfaction

90% ?

Price

Price

$29.99

$20

Pricing Type

Pricing Type

Monthly payment Monthly payment | Annual Subscription
Complete Review

Complete Review

General Description

General Description

Re:Desk is a robust help desk system that provides you with the tools and features you need to build an effective and efficient support system from the ground up.
Powerful and comprehensive CRM solution that integrates well with other Salesforce products.
Easy Links
Prominent Clients

Prominent Clients

Diamond Candles, Greenvelope, Roomorama, Yelp, Snap Engage, Dwolla, StockTwits, Page Lever,Sticker Mule, Vimeo, Big Cartel, SK Songkick, Wunderkinder, Mixergy, Metalab, Utz, Media Piston, SoundCloud, DuckDuckGo, Zaarly, One King's Lane, DirectTV FotoMoto, Klout, Remeber the Milk Fitbit, The Little App Factory
Available Plans

Available Plans

Re:Desk offers a single enterprise pricing plan for all users that costs $29.99/agent/month. Here are the details of what it contains:

  • Full functionality
  • Multi-site (multi-store) connection
  • E-commerce ready
  • Multivendor ready help desk
  • Easy to use, 10 min to setup
  • Everything you need to start supporting customers

Desk offers three SMB and enterprise pricing plans, and a free trial users can check to familiarize with its features and functions. You can upgrade/downgrade at any time, but your prepaid plan cannot be credited or refunded in the case of downgrade. You can pay monthly or annually. Visa, Amex and MasterCard accepted.

Give the details a look, and select the best plan for your company:

Standard – $20/month (billed annually)

  • Multi-channel support
  • Self-service support
  • Agent productivity tools
  • Support performance reporting
  • Knowledge base
  • Workflow and automation
  • Desk.com support
  • Easy integrations

Pro – $60/month (billed annually)

  • All features from the Standard plan
  • Desk Connect for Salesforce
  • Advanced reporting and analytics
  • Multibrand self-service support
  • Open CTI (telephony)
  • Native CSAT scores
  • More multilingual support
  • Customize page layouts

Business – $100/month (billed annually)

  • All features from the Pro plan
  • Custom interactive dashboards
  • Advanced integrations and workflow
  • Custom agent roles & permissions
  • Customer Health Monitor
  • SSO for agents & admins
  • Unlimited multibrand support
  • Unlimited page layouts
Contact No.

Contact No.

+1-877-226-9212
OS Supported

OS Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Android
iPhone/iPad
Mac
Web-based
Support Types

Support Types

Ticket
Phone
Email Address

Email Address

info@desk.com
Available Languages

Available Languages

English, Russia English
Contact Address

Contact Address

501 2nd St. Suite 350
San Francisco, CA 94107
USA
Pricing Page

Pricing Page

Learn more about Re:Desk pricing Learn more about Desk.com pricing
Supported Integrations

Supported Integrations

Re:Desk integrates with the following business systems and applications:

  • CS-Cart Software
  • CS-Cart Multi-Vendor Software
  • Ecwid (Coming Soon)
  • Shopify (Coming Soon)

Add-Ons

  • Content Rating for Support Center
  • Contact Form for Support Center

Integrations

  • Salesforce
  • MailChimp
  • CampFire
  • TalkDesk
  • Twilio
  • flowdock
  • Atlassian HipChat
  • PagerDuty
  • GTalk
  • Web Hooks
  • JIRA
  • HipMob
  • UserLike
  • Zapier
  • Klaviyo
  • Zenbox
  • Snap Engage
  • Live Chat
  • Olark
  • Lexity
  • Cloud Work
  • Right Signature
  • Nicereply
  • Verbalize it
  • Cirrus Insight
  • Viral Heat
  • Customer Thermometer
  • Panorama 9
  • Preact
  • REST APIs to integrate your own apps
Company Size

Company Size

Small Business | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers
List of Features

List of Features

Re:Desk FEATURES

  • Support Agents Unlimited
  • Custom domain
  • E-mail channel
  • Submit a ticket form
  • Staff roles (permissions)
  • Departments/Categories
  • Integration to e-commerce
  • API for developers
  • External email accounts
  • Email templates
  • Notifications to email address
  • Spam filters
  • Multi-lingual
  • SSL support
  • Mobile-friendly (responsive design)
  • Free access to product updates
  • Contact through order page for customers
  • Order details section with customer recent orders
  • Automatic ticket assigning

Desk.com FEATURES

Universal Inbox
  • Email
  • Twitter/Facebook
  • Live chat window
  • Phone
  • Community discussions
Case management
  • Case filters and business rules to organize priorities and queues
  • Escalation and case tracking
  • Labels and notes for sorting
Support Center
  • Custom branding
  • Content management for non-IT user
  • Multi-brand support
Productivity
  • Business rules for auto tasking
  • Macros to perform simultaneous actions
  • Bulk updating
  • Reward system
Customer profiles
  • Customer history in one place
  • Salesforce integration
Business insights
  • Preconfigured reports
  • Agents performance reports
  • Customizable reports
Multi-lingual support
  • 36 languages including English, Spanish, Chinese and Portuguese variations
Mobile
  • iOS
  • Android
  • BlackBerry
  • Mobile browser
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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It may not always be enough to simply compare Re:Desk and Desk.com with one another. While specific features, pricing plans and user comments are all crucial and should be considered when making a final choice, you should also take a look at the recognition and awards claimed by every app. Very often a less dominant solution may turn out to be an amazing choice that was a winner of many industry awards such as our Exceptional Customer Support Award which reveals that regardless of lesser market presence it’s a worthy contender to the software that rule the market.