Compare Re:Desk vs. Desk.com

With a wide range of features, pricing, details, and more to compare, choosing the right Help Desk Software for your organization is tough. However by working with our system, you can easily match the features of Re:Desk and Desk.com together with their general rating, respectively as: 8.0 and 9.4 for overall score and N/A% and 90% for user satisfaction. You can also assess them feature by feature and find out which application is a more effective fit for your business. Keep in mind to ask for a free trial first prior to subscribing to see how the program can help you in practical situations. Users who want to save some time or could use a Service Desk Software suggestion from our team might want to examine these top choices for the current year: Samanage, Freshservice, JIRA Service Desk.
Comparison

Re:Desk

VS

Desk.com

VS

Re:Desk screenshot Desk.com screenshot
Pricing Page

Total Score

Our Score

8.0 ?

Our Score

9.4 ?

Client Experience

Client Experience

Client Experience

N/A% ?

Client Experience

90% ?

Cost

Cost

$29.99

$20

Price Scheme

Price Scheme

Monthly payment Monthly payment | Annual Subscription
Complete Review

Complete Review

General Info

General Info

Re:Desk is a robust help desk system that provides you with the tools and features you need to build an effective and efficient support system from the ground up.
Powerful and comprehensive CRM solution that integrates well with other Salesforce products.
Easy Links
Popular Clients

Popular Clients

Diamond Candles, Greenvelope, Roomorama, Yelp, Snap Engage, Dwolla, StockTwits, Page Lever,Sticker Mule, Vimeo, Big Cartel, SK Songkick, Wunderkinder, Mixergy, Metalab, Utz, Media Piston, SoundCloud, DuckDuckGo, Zaarly, One King's Lane, DirectTV FotoMoto, Klout, Remeber the Milk Fitbit, The Little App Factory
Contact Address

Contact Address

501 2nd St. Suite 350
San Francisco, CA 94107
USA
Contact Phone

Contact Phone

+1-877-226-9212
Integrations

Integrations

Re:Desk integrates with the following business systems and applications:

  • CS-Cart Software
  • CS-Cart Multi-Vendor Software
  • Ecwid (Coming Soon)
  • Shopify (Coming Soon)

Add-Ons

  • Content Rating for Support Center
  • Contact Form for Support Center

Integrations

  • Salesforce
  • MailChimp
  • CampFire
  • TalkDesk
  • Twilio
  • flowdock
  • Atlassian HipChat
  • PagerDuty
  • GTalk
  • Web Hooks
  • JIRA
  • HipMob
  • UserLike
  • Zapier
  • Klaviyo
  • Zenbox
  • Snap Engage
  • Live Chat
  • Olark
  • Lexity
  • Cloud Work
  • Right Signature
  • Nicereply
  • Verbalize it
  • Cirrus Insight
  • Viral Heat
  • Customer Thermometer
  • Panorama 9
  • Preact
  • REST APIs to integrate your own apps
Contact Email

Contact Email

info@desk.com
Business Size

Business Size

Small Business | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers
Types of Support

Types of Support

Ticket
Phone
Available Features

Available Features

Re:Desk FEATURES

  • Support Agents Unlimited
  • Custom domain
  • E-mail channel
  • Submit a ticket form
  • Staff roles (permissions)
  • Departments/Categories
  • Integration to e-commerce
  • API for developers
  • External email accounts
  • Email templates
  • Notifications to email address
  • Spam filters
  • Multi-lingual
  • SSL support
  • Mobile-friendly (responsive design)
  • Free access to product updates
  • Contact through order page for customers
  • Order details section with customer recent orders
  • Automatic ticket assigning

Desk.com FEATURES

Universal Inbox
  • Email
  • Twitter/Facebook
  • Live chat window
  • Phone
  • Community discussions
Case management
  • Case filters and business rules to organize priorities and queues
  • Escalation and case tracking
  • Labels and notes for sorting
Support Center
  • Custom branding
  • Content management for non-IT user
  • Multi-brand support
Productivity
  • Business rules for auto tasking
  • Macros to perform simultaneous actions
  • Bulk updating
  • Reward system
Customer profiles
  • Customer history in one place
  • Salesforce integration
Business insights
  • Preconfigured reports
  • Agents performance reports
  • Customizable reports
Multi-lingual support
  • 36 languages including English, Spanish, Chinese and Portuguese variations
Mobile
  • iOS
  • Android
  • BlackBerry
  • Mobile browser
Available Languages

Available Languages

USA, UK, Canada, International, Russia USA, UK, Canada, International
Pricing Page

Pricing Page

Learn more about Re:Desk pricing Learn more about Desk.com pricing
OS Supported

OS Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Android
iPhone/iPad
Mac
Web-based
Available Plans

Available Plans

Re:Desk offers a single enterprise pricing plan for all users that costs $29.99/agent/month. Here are the details of what it contains:

  • Full functionality
  • Multi-site (multi-store) connection
  • E-commerce ready
  • Multivendor ready help desk
  • Easy to use, 10 min to setup
  • Everything you need to start supporting customers

Desk offers three SMB and enterprise pricing plans, and a free trial users can check to familiarize with its features and functions. You can upgrade/downgrade at any time, but your prepaid plan cannot be credited or refunded in the case of downgrade. You can pay monthly or annually. Visa, Amex and MasterCard accepted.

Give the details a look, and select the best plan for your company:

Standard – $20/month (billed annually)

  • Multi-channel support
  • Self-service support
  • Agent productivity tools
  • Support performance reporting
  • Knowledge base
  • Workflow and automation
  • Desk.com support
  • Easy integrations

Pro – $60/month (billed annually)

  • All features from the Standard plan
  • Desk Connect for Salesforce
  • Advanced reporting and analytics
  • Multibrand self-service support
  • Open CTI (telephony)
  • Native CSAT scores
  • More multilingual support
  • Customize page layouts

Business – $100/month (billed annually)

  • All features from the Pro plan
  • Custom interactive dashboards
  • Advanced integrations and workflow
  • Custom agent roles & permissions
  • Customer Health Monitor
  • SSO for agents & admins
  • Unlimited multibrand support
  • Unlimited page layouts
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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You don’t want only a wide set of useful tools and scalable pricing from a popular Help Desk Software. Almost as significant as main features is a top-notch customer support. You want to ensure that when you have any questions about Re:Desk or Desk.com, or you run into a problem, or maybe you’ll need to ask for a specific change or feature beneficial to your team you can rely on a responsive and helpful customer support. Examine whether options such as phone support, tickets or live chat are available. What is more, it’s a significant advantage if you can profit from individual training or at least a knowledge base you can use.