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Compare Qualtrics CX vs Smaply

What is better Qualtrics CX or Smaply? If you need to have a convenient way to find out which Customer Experience Management Software product is better, our unique algorythm gives Qualtrics CX a score of 9.1 and Smaply a score of 7.7 for general quality and performance. Furthermore, Qualtrics CX is rated at 100%, while Smaply is rated 100% for their user satisfaction level.

You can also assess their product details, including modules, tools, options, plans, pricing, and more. See whether the solution allows you to customize some of its workflows to ensure the software complements your own business procedures.

Users who are pressed for time or would like to get a Customer Experience Management Software recommendation from our team might want to try out these top choices for the current year: Zendesk, Yotpo, SoGoCX.

SmartScore™

OUR SCORE 9.1

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

By quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Customer Feedback
  • Customized Dashboard
  • Role-Based Dashboard
  • Closed-Loop Follow Up
  • Surveys
  • Net Promoter Score (NPS)
  • Customer Satisfaction (CSAT)
  • Customer Effort Score (CES)
  • 100+ Question Types
  • Open Text Response
  • Open API
  • Dashboard Hierarchy
  • Ticketing
  • Technology-Supported Workflows
  • Automated Respondent Management
  • Statistical Analysis
  • Text Analysis
  • Key Driver Analysis
  • Predictive Analytics
  • Machine Learning

Pricing Info

The pricing information of Qualtrics Customer Experience is only available on a quote request.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Yamaha, Allianz, jetBlue

Integrations

Qualtrics Customer Experience has an open API where you can transfer data back and forth between Qualtrics and external systems. Qualtrics’ professional services team can also engineer custom integration for other vendors. As for its built-in integrations, it connects with the following applications:

  • Salesforce
  • Tableau
  • Marketo
  • Workday
  • Slack
  • Adobe Analytics
  • Adobe Launch
  • Freshdesk
  • Zendesk
  • Hubspot
  • Zapier
  • ServiceNow
  • Microsoft Dynamics 365

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Qualtrics Customer Experience is a powerful customer experience management platform for collecting customer feedback and improving overall customer journey.

Company Email

support@qualtrics.com

Contact No.

Company's Address

2250 N. University Pkwy,
48-C, Provo, 84604
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 7.7

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $28

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Persona Editor
  • Journey Map Editor
  • Stakeholder Map Editor
  • Multiple users
  • PDF export
  • PowerPoint integration
  • Duplication

Pricing Info

Smaply is available in three monthly plans, plus a by-quote enterprise pricing plan. Here are the details:

Starter – $28 per month

  • 1 user only
  • single-user license
  • No additional users
  • Includes 3 projects

Regular – $56 per month

  • 3 users only
  • Multi-user license
  • $11/month per additional user
  • Unlimited projects
  • Export to Powerpoint, Excel
  • Read-only sharing for journey maps

Business – $112 per month

  • 3 users only
  • Multi-user license
  • $28/month per additional user
  • Unlimited projects
  • Export to Powerpoint, Excel
  • Read-only sharing for journey maps
  • Branded exports
  • Exclusive storyboard images

Enterprise  – by quote

  • Optional white labelling
  • Optional online trainings
  • Dedicated account manager
  • Minimum 10 users

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

Smaply can integrate with PowerPoint to add visual customer experience graphs in your presentations and with Excel to import data and calculations and turn them into graphical maps.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

See customer engagement and experiences in visually appealing maps and graphs.

Company Email

mail@smaply.com

Contact No.

Company's Address

Company Address: Fallmerayerstr. 12
6020 Innsbruck
Austria

In case you are still having second thoughts about which app will be best for your business it might be a sensible idea to check out each service’s social metrics. These metrics are frequently a way to see how popular a given app is and how big is its online presence. For example, in case of Facebook Qualtrics CX has 37664 likes on their official page while Smaply profile is liked by 0 people.

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