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Compare Qualtrics CX vs INSTANT Insight

What is better Qualtrics CX or INSTANT Insight? If you wish for a reliable Customer Experience Management Software product for your company you need to invest time and evaluate various alternatives. It doesn’t have to be complicated, and can be as simple as matching their traits in a table like the one below. You will also get a quick idea how each product works. For instance, on this page you can find Qualtrics CX’s overall score of 9.1 and compare it against INSTANT Insight’s score of 7.0; or Qualtrics CX’s user satisfaction level at 100% versus INSTANT Insight’s 94% satisfaction score.

The assessment will help you find out the pros and cons of each program, and decide which matches your requirements better. Aside from the rich features, the application that is easy to understand and use is always the better product.

We did our best to review all popular Customer Experience Management Software services that you can find on the market, but among all the ones we reviewed these three deserved our special attention: Zendesk, Yotpo, Qualtrics CX.

SmartScore™

OUR SCORE 9.1

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

By quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Customer Feedback
  • Customized Dashboard
  • Role-Based Dashboard
  • Closed-Loop Follow Up
  • Surveys
  • Net Promoter Score (NPS)
  • Customer Satisfaction (CSAT)
  • Customer Effort Score (CES)
  • 100+ Question Types
  • Open Text Response
  • Open API
  • Dashboard Hierarchy
  • Ticketing
  • Technology-Supported Workflows
  • Automated Respondent Management
  • Statistical Analysis
  • Text Analysis
  • Key Driver Analysis
  • Predictive Analytics
  • Machine Learning

Pricing Info

The pricing information of Qualtrics Customer Experience is only available on a quote request.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Yamaha, Allianz, jetBlue

Integrations

Qualtrics Customer Experience has an open API where you can transfer data back and forth between Qualtrics and external systems. Qualtrics’ professional services team can also engineer custom integration for other vendors. As for its built-in integrations, it connects with the following applications:

  • Salesforce
  • Tableau
  • Marketo
  • Workday
  • Slack
  • Adobe Analytics
  • Adobe Launch
  • Freshdesk
  • Zendesk
  • Hubspot
  • Zapier
  • ServiceNow
  • Microsoft Dynamics 365

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Qualtrics Customer Experience is a powerful customer experience management platform for collecting customer feedback and improving overall customer journey.

Company Email

support@qualtrics.com

Contact No.

Company's Address

2250 N. University Pkwy,
48-C, Provo, 84604
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 7.0

User Satisfaction

CUSTOMER EXPERIENCE 94%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Full native tablet app for Android
  • Trend analysis
  • Sentiment analysis
  • Dashboard
  • Analytics
  • Action management
  • Survey displayed in two simultaneous languages
  • Real-time data processing
  • Professionally designed survey questions
  • Open web API supporting XML/JSON
  • Offline mode with automatic synchronization
  • Multiple survey languages supported (English, French, Japanese, German, Chinese)
  • Full UNICODE (supports Asian and Cyrillic languages)

Pricing Info

INSTANT Insight is a free Android app that can be downloaded from Google Play.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

INSTANT Insight offers an open web API supporting XML/JSON.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

INSTANT Insight is a tablet app that offers a fun and easy way for your customers to share their feedback.

Company Email

info@pulse-solution.com

Company's Address

Pulse-Solution S.A
Rue Argand 2
CP 1237 1211, Geneva 1
Switzerland

When you pick a product that you believe will be an actual asset for your company you shouldn’t just focus on what reviewers have to say about it. Quite frequently personal experience with the solution will vary, depending on specific goals and needs. That’s why in our reviews we also provide our User Satisfaction Rating for every software to give you an immediate overview of how actual users of Qualtrics CX and INSTANT Insight rate their experience with the product. Our system is based on complex analysis of product appearances on other websites, social networks as well as blogs, so you are going to receive a full and credible overview of what other clients think about each app. In this case Qualtrics CX got a total satisfaction rating at 100% while for INSTANT Insight 94% of people say they had a positive experience with it.

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