What is better ProProfs Knowledge Base or HelpCenter.io? Today’s firms require the best Knowledge Management Software product to remain competitive. On this page we help you with choosing the right software, by allowing you to examine ProProfs Knowledge Base and HelpCenter.io down to the very details of their individual features.
You may as well check our total scoring values, which rate the software all round quality and performance. ProProfs Knowledge Base got a 8.5 score, while HelpCenter.io has a score of 8.0. Likewise, it is possible to compare their general user satisfaction rating: 100% (ProProfs Knowledge Base) against 96% (HelpCenter.io). Bear in mind to opt for the solution that best matches your most urgent priorities, not the software with a lot of features.
Those of you who are pressed for time or need a Customer Support Software recommendation from our experts may want to investigate these top choices for the current year: Freshdesk Omni, Zendesk, Freshdesk.
ProProfs Knowledge Base offers two packages – Business and Enterprise. Prices vary mainly based on the number of pages users get when they create their own knowledge base. Customers can also opt for monthly or annual billing.
Business
Unlimited Authors, Sites & Users
Integrations
Single Sign-On
Email and Phone Support
20 Pages – Free
40 Pages – $9/month (monthly) or $18/month (annually)
100 Pages – $40/month (monthly) or $36/month (annually)
200 Pages – $80/month (monthly) or $73/month (annually)
500 Pages – $150/month (monthly) or $137/month (annually)
1,000 Pages – $300/month (monthly) or $274/month (annually)
2,000 Pages – $500/month (monthly) or $458/month (annually)
5,000 Pages – $700/month (monthly) or $641/month (annually)
10,000 Pages – $1,000/month (monthly) or $916/month (annually)
Enterprise
All Business Plan Features
White Label
Merge Tags
Workflow Approvals
Tooltips, Lightboxes & Pop-ups
Enterprise Security
Vault
Premium Support
20 Pages – $10/month (monthly) or $9/month (annually)
40 Pages – $20/month (monthly) or $18/month (annually)
100 Pages – $50/month (monthly) or $45/month (annually)
200 Pages – $100/month (monthly) or $91/month (annually)
500 Pages – $170/month (monthly) or $155/month (annually)
1,000 Pages – $350/month (monthly) or $320/month (annually)
2,000 Pages – $600/month (monthly) or $549/month (annually)
5,000 Pages – $900/month (monthly) or $824/month (annually)
10,000 Pages – $1,300/month (monthly) or $1,191/month (annually)
ProProfs Knowledge Base supports integration with the following business systems and applications:
Zendesk
Desk.com
Freshdesk
Google Analytics
Google Fonts
Google Translate
LiveChat
Olark
SnapEngage
Wufoo
Tidio Chat
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Sony, Dell, Cisco, Harvard University, Yale University
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ProProfs Knowledge Base is a robust, comprehensive online knowledge management solution that helps you manage and distribute employee and company knowledge. Designed to help HR professionals and managers, it allows you to build up a collective organization-wide knowledge base. The system is compatible with different file types and devices.
You shouldn’t count on simply a broad set of features and scalable pricing packages from a popular Knowledge Management Software. Almost as significant as main features is a quality customer support. You want to make sure that in a situation where you have any questions about ProProfs Knowledge Base or HelpCenter.io, or you face some problems, or perhaps you’ll need to ask for a certain revision or functionality beneficial to your company you can rely on a responsive and helpful customer support. Check out whether options such as phone support, tickets or live chat are offered. What is more, it’s a significant advantage if you can profit from individual training or at the very least a knowledge base you can use.
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