What is better ProProfs Help Desk or Wolken? You can use our scoring system to give you a general idea which Help Desk Software product is will work better for your business. For overall product quality, ProProfs Help Desk earned 8.5 points, while Wolken gained 8.0 points. At the same time, for user satisfaction, ProProfs Help Desk scored 100%, while Wolken scored 100%.
Details about their functions, tools, supported platforms, customer service, etc. are given below to help you get a more correct analysis. Remember to choose only the tools that you need so as not to waste money for functions which are redundant.
Our experts made sure to prepare reviews of all popular Customer Support Software solutions available on the market, but among all the ones we reviewed these three deserved our special attention: Zendesk, Freshdesk, Freshdesk Omni.
ProProfs Help Desk has a 15-day free trial for its paid plan. Payment plans are available in monthly or annual terms. The ProProfs Help Desk plan has the following inclusions:
ProProfs Help Desk Monthly Plan – starts at $30/user/month
ProProfs Help Desk Annual Plan – starts at $20/user/month
ProProfs Help Desk integrates with Salesforce, ProProfs Knowledge Base, and ProProfs Chat.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Sony, Dell, Cisco
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Cloud-based customer service help desk ticketing software that features shared inboxes, knowledge base, and chat for seamless collaboration and faster issue resolution. The end results are better customer experience and greater customer satisfaction.
Contact Wolken Software for enterprise pricing information and other product details. You can also submit a request for a demo to see if the software is a perfect fit for your business.
Wolken Enterprise Service Desk offers numerous 3rd party extensions like VOIP solutions, Network monitoring solutions, CRM solutions, and much more.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Wolken Enterprise Service Desk is an ITIL compliant and PinkVERIFY™-certified cloud-based help desk application designed and created to help you manage all internal incidents.
Both ProProfs Help Desk and Wolken were reviewed by a group of independent SaaS experts who conducted a detailed study of all important aspects of each app. Their final score was prepared by means of unique SmartScore model which provides a separate partial score to each element like: main features, customer support, mobile support, security, user satisfaction as well as market presence. Here at FinancesOnline we realize useful features are not the only factor crucial to a company so we make sure we pay attention to all aspects of a product prior to giving it a final score.
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