What is better ProProfs Help Desk or UseResponse? Different companies require different types of Customer Support Software. To understand well which one meets your requirements, think of comparing various alternatives feature by feature an taking into consideration their conditions and pricing. Furthermore, you can get a quick idea of their general efficiency and customer feedback by checking our smart scoring system.
The results are: ProProfs Help Desk (8.5) vs. UseResponse (8.8) for all round quality and usefulness; ProProfs Help Desk (100%) vs. UseResponse (100%) for user satisfaction rating. Analyze their strong and weak points and decide which software is a more sensible choice for your company. A simple, practical way is to write the advantages and disadvantages of both applications next to each other and see which solution has more benefits.
We did our best to prepare reviews of all popular Customer Support Software products that you can find on the market, but among all the ones we reviewed these three deserved our special attention: Freshdesk, Freshdesk Omni, Zendesk.
ProProfs Help Desk has a 15-day free trial for its paid plan. Payment plans are available in monthly or annual terms. The ProProfs Help Desk plan has the following inclusions:
ProProfs Help Desk Monthly Plan – starts at $30/user/month
ProProfs Help Desk Annual Plan – starts at $20/user/month
ProProfs Help Desk integrates with Salesforce, ProProfs Knowledge Base, and ProProfs Chat.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Sony, Dell, Cisco
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Cloud-based customer service help desk ticketing software that features shared inboxes, knowledge base, and chat for seamless collaboration and faster issue resolution. The end results are better customer experience and greater customer satisfaction.
When you pick a product that you think will work best for your team you shouldn’t just pay attention to what experts have to say about it. In many cases individual experience with the app may change, depending on your own preferences and needs. That’s the reason why in our reviews we also provide our User Satisfaction Rating for each software to give you a reliable impression of how actual users of ProProfs Help Desk and UseResponse estimate their experience with the app. Our algorithm is built around advanced analysis of product mentions on other websites, social media as well as blogs, so you will get a complete and credible landscape of what other customers think about each app. In this case ProProfs Help Desk got a total satisfaction rating at 100% while for UseResponse 100% of users say they had a positive experience with it.
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